Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Luckily we didn’t have to “use” the insurance. But good to know we had the coverage.
Stephen E. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
The claim took a while, and you could not speak to anyone on the phone. All of my flights were cancelled by the airlines as there were mandatory quarantines in both the USA and our destination countries. I did receive refunds from the airlines but they refused to refund for the other prepaid expenses even though the airlines, and not me, cancelled the trip.
Julia W. would not
recommend this plan to a friend or relative.
7 of
8 people found this review helpful
International Medical Group
Patriot International Visa
I highly recommend searching for other health plans with other companies. The average rating on this webpage is artificially inflated by people who rate this company highly who only bought the policy and never used it.
I have been told by customer representatives it takes 30 business days for a claim to even begin to be processed. Given that you have to pay upfront and get reimbursed later, this can be problematic if services cost quite a bit of money. Furthermore, I have a claim that I filed over 3 months ago that has yet to be processed. I was told this claim would be "escalated and prioritized" twice and to check in after 15 business days. After waiting those 15 business days, it was revealed that the person I originally spoke with forgot to actually prioritize the claim.
This company has recently been the victim of a cyberattack and they are claiming that as a reason for the delays in claims for good measures. However, now is not a good time to buy a policy as time will only tell how long they will use this hack and CoVid-19 as an excuse for horrible customer service. In my opinion, the lack of cybersecurity measures given by this company not only delays their capacity to provide quality service, but also puts customer's personal information including banking details for reimbursement at risk for hackers.
If you read the fine print of most of their plans, you will see that many things such as pre-existing conditions, mental health coverage, and many other illnesses and conditions are not covered in this plan. This plan gives its policyholders a false sense of security.
I would steer clear from this company. I have experienced nothing but utter incompetence since opening my policy with them and actually using it by filing claims.
I have been told by customer representatives it takes 30 business days for a claim to even begin to be processed. Given that you have to pay upfront and get reimbursed later, this can be problematic if services cost quite a bit of money. Furthermore, I have a claim that I filed over 3 months ago that has yet to be processed. I was told this claim would be "escalated and prioritized" twice and to check in after 15 business days. After waiting those 15 business days, it was revealed that the person I originally spoke with forgot to actually prioritize the claim.
This company has recently been the victim of a cyberattack and they are claiming that as a reason for the delays in claims for good measures. However, now is not a good time to buy a policy as time will only tell how long they will use this hack and CoVid-19 as an excuse for horrible customer service. In my opinion, the lack of cybersecurity measures given by this company not only delays their capacity to provide quality service, but also puts customer's personal information including banking details for reimbursement at risk for hackers.
If you read the fine print of most of their plans, you will see that many things such as pre-existing conditions, mental health coverage, and many other illnesses and conditions are not covered in this plan. This plan gives its policyholders a false sense of security.
I would steer clear from this company. I have experienced nothing but utter incompetence since opening my policy with them and actually using it by filing claims.
Jesse S. would not
recommend this plan to a friend or relative.
3 of
5 people found this review helpful
International Medical Group
Patriot International Visa
As I didn't experience any need to make a claim, I can't speak to that part of the service, but it was easy and reasonable to get the coverage I needed to comply with my visa requirements.
Alicia S. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
International Medical Group
iTravelInsured SE
These plans are a sham. I came down with a bad cold in Gunten. We cut our stay short and returned to Paris a day early. Chills fever stuffed up nose aches and pains. The Swiss hotel would not refund the second nights stay, and because I didn’t go to a Dr I can’t file a claim. It’s BS.
Kenneth K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We hope that fellow customers will find your review and our response to be educational and informative.
We are sorry to learn of the illness that you suffered while traveling. On this plan, Trip Interruption covers: "Your or a Family Member’s or a Traveling Companion’s or a Business Partner’s or a Child Caregiver’s covered Sickness or Injury which: a) occurs while You are on Your Trip, b) requires Medical Treatment at the time of interruption resulting in medically imposed restrictions, as certified by a Legally Qualified Physician, and c) prevents Your continued participation on Your Trip;"
Unfortunately, with all plans offered on our website, if you do not get documentation from a physician that you cannot continue your trip, you would not have coverage under Trip Interruption.
If you have any questions about coverage, please call us at 800-487-4722 to discuss travel insurance products offered by InsureMyTrip. We are open 7 days a week, and all of our representatives are licensed insurance agents.Jan 16,2020
International Medical Group
iTravelInsured SE
I can only rate purchase experience which was great. Unless someone make a claim any policy looks terrific
Brittany P. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
I felt more comfortable knowing I had this coverage in case anything happened while I was in France, but thank heavens all was well. Thanks for the great price for peace of mind.
Carol P. would
recommend this plan to a friend or relative.
International Medical Group
Patriot International Visa
I only paid around $16 for medical coverage for ten days. Very reasonable amount for short-stay visa applicants. Thank you so much.
DON O. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
I recommend your site to all my friends!
Pasquale D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
It's difficult to comment on the plan since I didn't use it. Like any insurance, it's good to know it's there if you need it. Seems to be a good value for the price.
Tammy G. would
recommend this plan to a friend or relative.
Please see the response from IMG iTravelInsured:
"Julia, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. "