Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
International Medical Group
iTravelInsured LX
Had to cancel my trip for a surgical procedure. Contacting them was pretty painless and all of the follows were prompt. Instructions were pretty straight forward. Did have to submit additional than what I originally submitted but it made sense and was pretty easy to get. Took a bit longer to process because of Covid but overall excellent experience and I will absolutely purchase another policy from them.
Diane M. would
recommend this plan to a friend or relative.
10 of
12 people found this review helpful
International Medical Group
iTravelInsured SE
Pandemic resulted in resort closing and a trip interruption. We filed a claim. They initially denied it as IMG's legal staff advised them that "a global pandemic is not a natural disaster..." - which is not true and also not relevant to the claim (its simple trip interruption). Appealed the claim and in what seems to be a permanent hold. Absolutely horrible support from carrier - in any other climate, this would have been approved immediately...
Also, very disappointed in Insuremytrip.com - they should be screening their companies better and stepping in on their client's behalf
Also, very disappointed in Insuremytrip.com - they should be screening their companies better and stepping in on their client's behalf
David M. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
-
DavidM
Yes, an update is in order...almost 5 months to the day of filing the claim. IMG sent me a check...InsureMyTrip reached out to IMG to ensure they stepped up their customer service and the claim was properly paid. Would I use InsureMyTrip again? Yes...they really helped.
My feelings about IMG remain about the same, they paid because they had to and their options were limited...4 1/2 months lateSep 22,2020
-
International Medical Group
iTravelInsured SE
The website was down for weeks and phone calls were not answered. When I did reach them, I was promised an email with a link to file a claim. They could not send the form to file by email or USPS. I never received an email. Very poor service and disastrous that they had no backup plan for an IT failure of this magnitude.
Deborah M. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Erin
We appreciate you providing feedback. We are sorry to hear your experience with IMG did not meet your expectations. The travel insurance industry has been experiencing an increased volume of inquires and claims due to the COVID-19 pandemic and have been trying their best to address all requests in the order in which they are received.
For any additional questions or concerns, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.May 01,2020
International Medical Group
iTravelInsured SE
The plan was fine as described, but I would have preferred a "cancel for any reason" plan, even if it cost a bit more. Fortunately, I did not need to file a claim against this insurance policy.
Jonathan C. would
recommend this plan to a friend or relative.
-
Erin
Thank you for your review. To ensure you are purchasing a policy that offers the type of coverage you are looking to obtain for future trips, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.Apr 28,2020
International Medical Group
iTravelInsured SE
When a medical condition forced me to cancel my trip, I tried to reach IMG by telephone. After repeated unsuccessful attempts to contact IMG by telephone, I called Insuremytrip, and was told that IMG's online system had crashed several weeks ago, and they could not predict when it would be back online. I was also told that once IMG's system was restored, there would be a long delay before my claim was processed since was growing backlog of claims.
Fortunately, I was able to obtain full refunds from American Airlines and the hotel, making an insurance claim unnecessary.
It is unacceptable for an American insurance company not to have a backup system in place in the event its system crashes or there is a hacking incident. IMG also was not willing to manually process claims while the their system was down. Insuremytrip, which apparently acts as a broker or agent, was not helpful in resolving the problem other than offering its sympathy.
Fortunately, I was able to obtain full refunds from American Airlines and the hotel, making an insurance claim unnecessary.
It is unacceptable for an American insurance company not to have a backup system in place in the event its system crashes or there is a hacking incident. IMG also was not willing to manually process claims while the their system was down. Insuremytrip, which apparently acts as a broker or agent, was not helpful in resolving the problem other than offering its sympathy.
Richard S. would not
recommend this plan to a friend or relative.
-
Megan
We appreciate you providing feedback. We are sorry to hear your experience with IMG did not meet your expectations.
For any additional questions or concerns, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.Aug 11,2020
International Medical Group
iTravelInsured LX
Like all insurance, it's a necessary evil. We were glad to find a fairly priced comprehensive plan which would have covered our unique needs. We purchased this "cancel for any reason" plan to cover cancelation in the event that we would need to stay home to care for our elderly, ailing dog.
Diane B. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Although I didn’t make a claim on this policy, it seems to provide a flexible, cost-effective plan.
MICHAEL S. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
My medical insurance only covers emergencies when out of state. My primary reason to purchase trip insurance was for the out of state medical insurance as I had a pre-existing knee condition.. It turns out that the insurance covers ER, hospital, and items prescribed by that. So, going to a regular doctor (PT or chiropractor) was not included. It was still better to have it in case there was an emergency and I needed to alter plane reservations or had an issue with luggage or weather.
Dianne F. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
It's one of the cheaper plans with a long pre-existing condition period, but has really high medical coverage, so that's why I chose it. I had to visit the ER after falling on some ice right before my flight. BRING YOUR CLAIM FORM WITH YOU TO THE DOCTOR! It makes it so much simpler when you want to file your claim since Dr has to fill it out. I asked for refunds from airlines first. Documents required was proof of travel payments (CC statement), itinerary/ticket, claim form, refunds from airlines, discharge with diagnosis, doctors note. My claim was small ($38) so maybe that's why they approved it so quickly and easily. I filed claim by email on 12/11, got confirmation of claim on 12/12, email of claim approval with amount on 12/19, payment direct to my checking account on 12/24. I'm very satisfied, as I expected it to take months, from reading about difficult IMG claims. Of course, I made sure all my documents were in perfect order and it was a small claim from an accident with a US doctor, so maybe that's why. Any claims with the possibility of pre-existing conditions might take much longer to process, requiring medical records from the hospital/doctor.
Ethan M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
International Medical Group
iTravelInsured SE
I has no problems with my trip, so did not file a claim. Otherwise I was happy with it.
MARILYN H. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Please see the response from IMG iTravelInsured:
"David, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. "