Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
Patriot International Lite
Thankfully didn't need to use it, but purchase, correspondence and paperwork were all well done. Gave us a sense of security knowing we had good coverage at a reasonable price.
Steven W. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
We were already abroad when one of us tested + on a Covid home test. We emailed IMG with a question regarding proof needed if we were not allowed to board our cruise. We didn’t hear back from them until we were headed home 16 days later. What we got was a generic email. Terrible customer service. Would never use them again.
Connie B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. If you have additional questions concerning your coverage or wish to initiate a claim, please contact us at 317-655-9798 or by email to [email protected].Oct 24,2023
International Medical Group
Patriot International Lite
Did not need it but was glad to have it.
Manuel E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
I bought this plan for a trip to Italy and Greece. In Athens, we had a power failure in the late afternoon with no power all night. The hotel had no available rooms and they weren't sure if they could get power restored.
By the next day, power had not been restored and so I called IMG. I told them what happened and asked if it would be covered by my policy. I was told that, yes, it was covered under trip interruption.
I booked another hotel at a higher price and filed a claim. I uploaded all supporting documentations. My claim was denied.
While it is possible that this was not a covered event, I wish they hadn't told them it was covered, which was probably a factor in what I paid for the new hotel.
Read the terms and conditions carefully, and I don't suppose that you should believe what they tell you, verbally.
By the next day, power had not been restored and so I called IMG. I told them what happened and asked if it would be covered by my policy. I was told that, yes, it was covered under trip interruption.
I booked another hotel at a higher price and filed a claim. I uploaded all supporting documentations. My claim was denied.
While it is possible that this was not a covered event, I wish they hadn't told them it was covered, which was probably a factor in what I paid for the new hotel.
Read the terms and conditions carefully, and I don't suppose that you should believe what they tell you, verbally.
Bradford W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
We did not use the medical portion; the trip was canceled due to evacuation orders for the entire Northwest Territories due to wildfire. They declared a state of emergency; fortunately the orders were issued 2 days before we left home.
It was a lengthy process because the supplier we booked through is not large and a lot of the standard things asked for had to be created especially to satisfy the exact documents needed. The vendor had clearly stated non refundable on their web site and our booking confirmation. This was an unusual circumstance; at this point the supplier doesn't even know if their lodge is still standing.
It was a lengthy process because the supplier we booked through is not large and a lot of the standard things asked for had to be created especially to satisfy the exact documents needed. The vendor had clearly stated non refundable on their web site and our booking confirmation. This was an unusual circumstance; at this point the supplier doesn't even know if their lodge is still standing.
Jerry D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured LX
Fortunately our trip went as planned, so we did not need out insurance, this time. Hopefully we will be pleased with the plan even if we do have a claim.
Richard M. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
This review is based on not having had to make a claim.
Karen S. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
Since I didn't have to file a claim, I am not rating the most important part of having insurance.
Karen K. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
Since I didn't have to file a claim, I cannot comment on the process of filing a claim; the customer service; the ease of filling; or the level of satisfaction. I'm am glad I purchased this plan, however.
Linda W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
International Medical Group
iTravelInsured SE
Terrible customer service.
Lyudmila P. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful