Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
tour
International Medical Group
iTravelInsured SE
This was the first time I ever filed a claim under a trip insurance policy. We needed to cancel our trip to the Canadian Rockies because of the wildfires, and the state of emergency in British Columbia. In the long run, it was fine, as our trip was covered fully. But it was a bit off-putting that we could only communicate by email, and the information we received was very basic. The claims form only had a small comment block to explain what happened, with no examples or lists of what to submit. I put together a timeline and a set of 8 tabbed documents. In return, I got a request for additional documents--by blandly worded email--with no way to tell if our first submission was what was required. After each submission, the email said it would be about 10 business days for the next step. They tended to beat that schedule, but the uncertainty was always there. Today, I found out that our claim would be paid in full--we should get it in about 10 business days. So, all is well, but a bit of personal contact and explanation/reassurance about what to submit would have been nice. I have received that on my rare car or home owners' insurance claims.
Edward F. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
International Medical Group
iTravelInsured SE
You never know how good a policy and company is until you file a claim. Fortunately that was not necessary. I always use Insure My Trip because their agents are knowledgeable and very good at answering all my questions. There's never any pressure and I feel comfortable with their recommendations.
Roger L. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Great travel insurance coverage but glad I did not need to file a claim. Travel insurance is great for your peace of mind and there when you need it and there when you don't need it!
Queen C. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Felt confident having this coverage. Not sure if it was adequate to cover any and all I would have needed but happy to not need to find out!
Dawn D. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Everything was peaches and cream when the sales rep (Melissa) was taking my credit card for the full payment on day one. Of course, I wanted to take this trip, or I would not have booked it in the first place! When I developed severe medical issues that were well documented by two licensed physicians, I had to cancel any travel plans. When I filed my claim, IMG immediately began interrogating me like a hardened criminal! After more letters and forms completed by the doctors, they still spoke to me like I was lying to them!! They said that they usually took 30-45 days to review all claims. My case was documented, truthful and accurate……but they acted like if they ignore me long enough I might drop it and just go away. Only after weeks of my persistence, the claim was approved and THEN I was told it would be Two Weeks before they might pay me! Not a nice company to deal with!
Roger C. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Angie
We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.Sep 26,2023
International Medical Group
iTravelInsured SE
Didn’t make a claim but felt we were covered if anything came up. Will use again for future travel.
Joel G. would
recommend this plan to a friend or relative.
International Medical Group
Patriot International Lite
Great cover at a reasonable price. We never travel without insurance just in case, this was an excellent product if we had needed to use it.
Angela P. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
I would never go on huge expensive trips without coverage anymore. We use this every time and have been happy with it.
Kellie T. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Fortunately, we did not need to file a claim. The coverage in this policy gave us peace of mind when traveling out of the country. We like the fact that coverage could be increased as trip planning took place over several months.
Susan H. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Tailoring the plan to need was great!
Brian S. would
recommend this plan to a friend or relative.