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Travel Insurance Reviews International Medical Group

For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.

Learn more about International Medical Group.

Customers rated International Medical Group
4.51 out of 5
3,911
ratings and reviews
95%
recommended
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Cruise
Filed claim
By
on
for a trip to South Africa. South Africa.
The trip included a
tour
International Medical Group iTravelInsured SE
We're very happy with using Insure My Trip to get good trip coverage and overall we were happy with the IMG policy. However, we were disappointed that they did not cover anything of our claim for Israel which this trip to Africa replaced due to the war.
Linda J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
International Medical Group iTravelInsured LX
Very easy, great solution for the risk
Todd B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
By
on
for a trip to Australia. Australia.
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
I’ve used other groups before, but luckily as with this policy I did not have to file for anything. I bought this plan as it appeared very comprehensive when compared to other plans as well as well priced. Additionally, Clark Howard recommended this company. He generally does his homework and is a reliable source.
Jewelynn M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
International Medical Group Patriot America Lite
Filed no claim so have no information on customer service . However not happy that there was only an option to get $100,000 coverage for a single trip
Jennifer J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Morocco. Morocco.
International Medical Group Patriot International Lite
Didn't need to use the plan, but will consider it again for further trips.
Edward H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
I got the best review ever: Peace of mind and never had to use it! Knowing that emergencies of almost every kind was covered really helped my wife to relax going into this trip. I never bought travel insurance before, but I plan to next trip. Thank you, Christopher
Christopher B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
By
on
for a trip to Chile. Chile.
The trip included a
tour
International Medical Group iTravelInsured SE
Well, our trip was flawless and there was no need to contact the insurance provider.
We do not know for certain how things would have gone if we filed a claim, but we hope it would have been excellent!
Gina A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Canada. Canada.
International Medical Group iTravelInsured SE
Very slow review time....sent in mid Jan and reviewing info mid Feb...burdensome process with ridiculous requests of proof that should be an easy, simple, well documented claim to process (e.g. want bank statement proof vs vendor showing paid in full, want airline letter vs app text proving flight cancellation)....stall techniques to wear the consumer down do they don't pay the claim....seems to be in the business to deny what is right and fair and WELL DOCUMENTED!!!
KIRSTEN P. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Courtney Baird
    International Medical Group
    Photo
    We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.
    Apr 01,2024
By
on
for a trip to South Africa. South Africa.
The trip included a
tour
International Medical Group iTravelInsured SE
This is the kind of insurance you especially hope you never need. But this trip took us into parts of Zambia and Botswana where local facilities did not exist. I wasn’t thinking about my insurance package every day while traveling, but a couple of times the thought crossed my mind that I’m glad it’s there. This insurance is worth the investment because of what it can deliver if you need it.
John K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
International Medical Group iTravelInsured LX
Response time was poor and by email only. Claim was denied, which really should have been covered.
Elizabeth W. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Courtney Baird
    International Medical Group
    Photo
    We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.
    Apr 02,2024
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