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Travel Insurance Reviews International Medical Group iTravelInsured LX

iTravelInsurance LX from International Medical Group is a single-trip comprehensive travel insurance plan which offers a higher level of coverage to domestic or international travelers than iTravelInsurance SE. Coverages offered by this plan include trip cancellation, interruption, travel delay and travel medical coverage.

To learn more, see the iTravelInsurance LX product page.

Customers who have visited Uzbekistan rated the International Medical Group iTravelInsured LX plan
1.00 out of 5
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International Medical Group iTravelInsured LX
Insurance Buyer Beware: Trip Interruption "for any reason" does not mean “for any reason”

Well, we recently travelled to Asia and bought an insurance policy called the "International Medical Group iTravelInsured LX plan". The policy from United States Fire Insurance/IMG iTravelInsured LX states the following in their contract "Interruption for Any Reason Benefit - up to 75% of Non-Refundable Trip Cost Insured"
Thus, in order to ensure we would be covered for all possible interruptions or delays, we spent the extra $ to get “Cancel for any reason” and “Trip Interruption for any reason”.

Soon after our travel began (first 24 hours) we faced a travel interruption at the airport, forcing us to buy new tickets and delaying our trip by 3 days. 2 weeks later in the trip we incurred another travel airline related interruption and also incurred lost baggage.

When we filed a claim for the 2 interruptions and lost baggage cases iTravelInsured rejected all 3 claims outright. The only written denial was related to the first, (and primary loss of $3,600) which was rejected because the “fine print” in the iTravelInsured LX plan states that payment for trip interruption could only be exercised 48 hours after the trip has started. We received verbal communication at that time from iTravelInsured that therefore we were also not eligible for the other 2 claims either.

Fortunately there is a formal grievance process for each loss which we filed along with tons of paperwork. After submission iTravelInsured did reluctantly pay for the second and third claim, but not the one that fell within the 48 hour exclusion.

So my advice to those reading this on insuremytrip is to note that it appears that you cannot ever get guaranteed coverage for the full length of your trip, from Travel delay through Trip Interruption, that “trip interruption for any reason” does not mean “for any reason”, and I would urge prospective insurers to re-consider buying these extended coverages or look elsewhere for policies that might cover your whole trip.

Also, given the reluctance by United States Fire Insurance/IMG iTravelInsured to fairly pay our claim the first time without going through formal grievances, I would suggest buyers to consider other policies on insuremytrip. We have bought insurance for dozens of trips and other than this company, when we have had to file a legitimate claim, the claims have been honored in a timely fashion the first time.
Stephen E. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Note: This review is for an earlier version of the plan.
  • Carol
    Thank you for taking time to provide us with a detailed review. We are sorry to hear that you were unhappy with the claim process, but it's good to hear that our Anytime Advocate was able to help you receive reimbursement for 2 parts of your claim.

    If you have any other questions, please call us at 800-487-4722.
    Oct 08,2019
  • IMG RR Team Account
    International Medical Group
    It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation.
    Oct 09,2019
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