Travel Insurance Reviews International Medical Group iTravelInsured LX
iTravelInsurance LX from International Medical Group is a single-trip comprehensive travel insurance plan which offers a higher level of coverage to domestic or international travelers than iTravelInsurance SE. Coverages offered by this plan include trip cancellation, interruption, travel delay and travel medical coverage.
To learn more, see the iTravelInsurance LX product page.
The trip included a
tour
International Medical Group
iTravelInsured LX
Our travel insurance plan gave us peace of mind and allowed us to enjoy a trip of a life time.
Paul J. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured LX
I can not review the insurance plan for anything other that it was easy to purchase and the stated coverage looked Iike it would cover my concerns. Fortunately there were no claims so the last interaction we had was buying the policy this survey
Andrew R. would not
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured LX
Had to cancel our trip due to medical reasons. We received a partial settlement in two weeks for the land portion of the trip. Not bad! We were issued airline credits directly from the airline. However, we had purchased seat upgrades which were not reimbursed by Delta. Trying to get the last $189.98 from this insurance company was like pulling teeth, at best. Picture the most frustrating, mind-boggling experience you could have with a company. Don't expect to ever speak to a claims rep. CLAIM REPS DON'T TAKE PHONE CALLS! The CSRs who answer the phone are pleasant enough, but will put you on hold forever and then tell you they can't transfer you to anyone who is actually handling your claim. Are you kidding? Not only don't they take phone calls, apparently they never read their email or look at a claim file. They do, however, send the most ridiculous emails saying they need more information from you, or a provider, to process your claim but they don't say what they require. Who do you require it from? What? If you send them an email, you will get an automated reply.
Do yourself a favor and shave your head before you try to submit a claim to these people. It will be much less traumatic than pulling your hair out every time you have to deal with them.
Oh and by the way, I worked in Claims for many years, so I know what decent service is. This company does not have it.
Good luck if you have to actually argue an issue like a pre-existing condition or have a large dollar claim. I can't even imagine the runaround you will get.
I stopped counting after 12 phone calls and 14 emails. In the end, it took me just over 5 months to get the last lousy $189.
Also, side note....Saying a company has a 4.5 star rating is very misleading when most of the reviews say, "I'm so glad I didn't need to make a claim." How about having a separate rating for people who actually did make a claim???!!! Sorry, if that exists somewhere, but I didn't find it.
Do yourself a favor and shave your head before you try to submit a claim to these people. It will be much less traumatic than pulling your hair out every time you have to deal with them.
Oh and by the way, I worked in Claims for many years, so I know what decent service is. This company does not have it.
Good luck if you have to actually argue an issue like a pre-existing condition or have a large dollar claim. I can't even imagine the runaround you will get.
I stopped counting after 12 phone calls and 14 emails. In the end, it took me just over 5 months to get the last lousy $189.
Also, side note....Saying a company has a 4.5 star rating is very misleading when most of the reviews say, "I'm so glad I didn't need to make a claim." How about having a separate rating for people who actually did make a claim???!!! Sorry, if that exists somewhere, but I didn't find it.
Amy E. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
International Medical Group
iTravelInsured LX
I was glad not to have to use the insureance plan. As such, I actually have no way of assessing how good was the coverage and service. Therfeore, my assessment is pretty meaningless!
Paul W. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured LX
Did not need to use the insurance as our trip went without a hitch.
Annabel C. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
Fortunately did not have to use it! It was expensive but worth it!
Karin S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
Terrible customer service! It took over 4 months to get paid on a claim and literally 50+ hours of follow up calls with the company. Hold times were hours long and I received conflicting information. They seemed to do their best NOT to pay me for covered events in my contract - possibly hoping that I would give up. I had to escalate to the CEO in order to get any action. (I also requested help from Insure My Trip and that customer service was great). Be sure to read the contract before buying from this company. There are other companies on this site who might be a better fit. I can't recommend IMG and will never buy from them again.
Nancy G. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
International Medical Group
iTravelInsured LX
On 9/2/22, the night before a flight from Salvador to Foz do Iquacu Brazil, Azul Airlines canceled the flight. No reason was given by the airline. Our travel agent scrambled to get us another flight on GOL, and we paid an additional $681 for the flight. That was the basis of our claim, which was filed on September 30, 2022. The insurer asked for additional information (most of which had already been sent with the original claim), but we sent all of the additional documentation required. On November 22, 2022, the insurer asked for the identical documentation, which had already been sent them. Again this was sent to them. On December 16, 2022, the insurer again asked for the same documentation. I spoke with the insurer on November 22 and December 16, 2022, and on January 7, 13, and 17, 2023, each time being told that a supervisor would call. No supervisor called until January17, when we were told that we were required to obtain from this local Brazilian airline, in writing, an explanation as to why they canceled the flight back in September. The explanation for why it mattered why the airline canceled the flight was that it was "protocol". The supervisor could not, or would not, understand how ridiculous this requirement was. The trip interruption and additional airline fee should have nothing to do with why the airline canceled the flight; only that the flight was canceled. I believe it was just the insurer's way of avoiding paying a claim, even a small claim like this. Apparently when you go on line there are a number of similar complaints. I would tell anyone who asks that they should avoid Itravel. And Insuremytrip should be warning people about this company.
Michael S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
Thank goodness that I did not need to use the insurance. I like the Insuremytrip app and always use that when traveling.
Linda M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
Picked that plan because my parents wanted the highest coverage options but price was terribly expensive. They would use a cheaper option next time.
Daniel W. would not
recommend this plan to a friend or relative.
Thank you for letting us know about your claim experience. We are very sorry for the delays and multiple communications. Prior to the pandemic, claims were typically processed within 30 days provided that all necessary documentation was sent in. Due to the overwhelming volume of trip cancellations and other claims during the pandemic, the normal processing time for claims has been around 3-4 months over the past year or so with most providers. That time can also be longer if they are waiting for further documentation from you. Things have started to get back to a more manageable volume so we're hopeful claims will get back to a reasonable timeframe.