Call us

Travel Insurance Reviews International Medical Group iTravelInsured LX

iTravelInsurance LX from International Medical Group is a single-trip comprehensive travel insurance plan which offers a higher level of coverage to domestic or international travelers than iTravelInsurance SE. Coverages offered by this plan include trip cancellation, interruption, travel delay and travel medical coverage. The plan also adventure sports and activities as covered reasons for emergency medical care.

To learn more, see the iTravelInsurance LX product page.

Customers rated the International Medical Group iTravelInsured LX plan
4.52 out of 5
281
ratings and reviews
97%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
cruise
International Medical Group iTravelInsured LX
We (3 Travelers) purchased the IMG iTravelInsured LX plan because of the coverage it provided for an overseas trip. We ended up cancelling our trip due to one of our travelers having to cancel her trip with us because an immediate family member was diagnosed with cancer, and the Traveler in our group had to take care of the immediate family member. We provided as much detail as possible and the necessary documents to file a Trip Cancellation claim for reimbursement of non-refundable expenses that were covered under the IMG iTravelInsured LX plan. It took two months to gather the documents. We had 90 days to file a claim from the date of the trip cancellation. Initially, IMG paid a partial payment of the claimed expenses we filed for. We found IMG made an error in their calculations on our claim. We were frustrated at this point. We got InsureMyTrip, who we bought the IMG plan through, involved and they assigned an Advocate to assist us with IMG. Approximately one month later, IMG realized the error and paid us the rest of the non-refundable expenses in our claim. We can say that IMG did pay our claim after three plus months for all Travelers in the plan policy. Although it was extremely frustrating at times, we were able to speak to an IMG representative every time we called. Even though we are somewhat dissatisfied with how the process went to get reimbursed under the policy, we would still recommend IMG iTravelinsured LX plan. We found the plan for each of us to be fairly priced for our coverage needs. Just keep documentation of all your travel planned and pay attention to the instructions that tell you what is required if you file a claim. READ YOUR ACTUAL POLICY from the underwriter of the insurance. You have 14 days to reject this plan if something doesn't fit your needs. IMG did come through in the end and did finally process our claim fairly. I would use IMG again.
Paul N. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • IMG RR Team Account
    International Medical Group
    Photo
    Thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.
    Apr 26,2019
The trip included a
tour
International Medical Group iTravelInsured LX
Thanks for asking. It was my first time buying trip insurance, and the process was straightforward, which I appreciate. It was hard for me to answer the question, "How satisfied were you with this plan?" To be able to respond, I would have had to file a claim and see how that process went (e.g., insurer's responsiveness, customer service, etc.) as that is the most critical part.
Tam T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Congratulations on having a claim-free trip. Although you believe that you are unable to speak on claims services, we believe that you would have been very satisfied had you needed iTravelInsured's 24 hour emergency assistance services.

    Our licensed insurance experts would also be happy to explain any part of the insurance policy. We are available to assist you by phone at 800-487-4722, or by chat, Monday - Friday, 7am-12am EST and Saturday - Sunday, 9am-9pm EST.
    Apr 23,2019
International Medical Group iTravelInsured LX
We didn’t have any problems and made no claim, therefore we can only rate part of the plan. But we were happy with the coverage we got.
Juliana R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured LX
Our trip went off without a hitch, so we did not have to file a claim after purchasing the plan. However, we had one trip in the past where my husband was hospitalized while traveling, and good trip insurance made a HUGE difference. So, we picked this plan because we knew it had all of the coverage we would need if something unforeseen happened.
Richard B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured LX
I am happy to say I didn't have to file a claim on this trip although it was very difficult to get around the ruins, shrines, stupas, and mosques. On one of my plane rides, someone opened the above baggage doors and two of my canes fell out and hit me right on my nose and glasses. Even though my glasses were knocked crooked and my nose hurt for a few days, I didn't file a claim. Too much trouble.
Ruth C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for taking time to submit your review. Although we are sorry to hear that you were injured on your trip, it is great to hear that you were still able to enjoy your tour.

    If you change your mind and do decide to submit claim, please call the iTravelinsured claims department at (866) 243-7524.
    Apr 09,2019
International Medical Group iTravelInsured LX
Fortunately we did not have to file a claim. However, this plan had all that we needed at a fairly reasonable price.
Michael P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured LX
I sent in my claim and receive a check within 30 days. No hassles. I am very pleased with IMG.
Richard K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • IMG RR Team Account
    International Medical Group
    Photo
    Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.
    Mar 05,2019
The trip included a
cruise
tour
International Medical Group iTravelInsured LX
I took out this plan for medical coverage while out of the US. It covers the cost elements that I consider essential for our travels at a reasonable rate. Fortunately we did not have to file a claim, but we felt good knowing we were covered.
Laszlo S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured LX
Less than 2 weeks before the start of my trip, I found out that my total trip cost was being reduced. I notified insuremytrip and they were able to reduce my coverage to the adjusted total and issue me a refund for the premium difference.
Pamela L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured LX
as claims were not made, i can only say i had peace of mind knowing if something happened I would most likely be covered - never know until it happens as there are exclusions that may come into play.
JOSEPH P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.67)
  3. Medjet
    (4.64)
  4. Nationwide
    (4.64)
  5. Berkshire Hathaway Travel Protection
    (4.62)
  1. Berkshire Hathaway Travel Protection
    (4.69)
  2. GeoBlue
    (4.63)
  3. Travelex
    (4.53)
  4. John Hancock Insurance Agency, Inc.
    (4.49)
  5. Crum & Forster - Travel Insured International
    (4.49)