Travel Insurance Reviews International Medical Group iTravelInsured SE
iTravelInsurance SE from International Medical Group is a single-trip comprehensive travel insurance plan which offers coverage to domestic or international travelers. Coverages offered by this plan include trip cancellation, trip interruption, missed trip connection, and travel delay benefits.
To learn more, see the iTravelInsurance SE product page.
The trip included a
tour
International Medical Group
iTravelInsured SE
Thankfully I didn't have to use the insurance. Hard to evaluate all aspects of the plan. I've used this policy in the past but never a claim. One feature is the ability to increase coverage with additional premiums as you incur additional trip costs.
Karen S. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
Our airline cancelled our flight home from New Zealand the night before we were to come home! Spent two extra nights in Christchurch. not a hardship but IMG reimbursed to policy limits for the additional cost. Top notch service.
James B. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
International Medical Group
iTravelInsured SE
Summary: Avoid. IMG refuses to cover what their policy says is covered.
Detail: I purchased IMG travel insurance for our March trip to New Zealand. The New Zealand government imposed a 2-week mandatory quarantine for all travelers coming in due to COVID-19 four days before our trip, so instead of touring the country in a camper we’d have to book brick and mortar accommodation (additional costs) and stay there for 2 weeks. We canceled the trip as a direct result of the New Zealand government imposed quarantine. We lost money on our camper rental (the rental company refunded only 25% of the costs), and local airline travel within New Zealand. Point 3 of the IMG policy Trip Cancellation section we purchased states the policy covers “Insured or Traveling Companion being hijacked, quarantined”.
I called IMG’s customer service. They told me there was no point in submitting a claim as it will be rejected, because my quarantine was caused by the COVID-19 pandemic. Their policy mentions no quarantine exclusion due to a pandemic or any other reason. If IMG want to exclude quarantine due to specific reasons – e.g. a pandemic – their policy description should state so. It doesn’t, yet IMG acts as if it did.
I’d give zero stars if I could.
Detail: I purchased IMG travel insurance for our March trip to New Zealand. The New Zealand government imposed a 2-week mandatory quarantine for all travelers coming in due to COVID-19 four days before our trip, so instead of touring the country in a camper we’d have to book brick and mortar accommodation (additional costs) and stay there for 2 weeks. We canceled the trip as a direct result of the New Zealand government imposed quarantine. We lost money on our camper rental (the rental company refunded only 25% of the costs), and local airline travel within New Zealand. Point 3 of the IMG policy Trip Cancellation section we purchased states the policy covers “Insured or Traveling Companion being hijacked, quarantined”.
I called IMG’s customer service. They told me there was no point in submitting a claim as it will be rejected, because my quarantine was caused by the COVID-19 pandemic. Their policy mentions no quarantine exclusion due to a pandemic or any other reason. If IMG want to exclude quarantine due to specific reasons – e.g. a pandemic – their policy description should state so. It doesn’t, yet IMG acts as if it did.
I’d give zero stars if I could.
Rene S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
We did not need to use the plan for our trip but we knew we didn't have to worry if any problems came up with flight cancellations or unforeseen medical emergencies.
Bruce L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
I did not take this trip, cancelled the cruise months before. In other words I wasted money on a trip I did not take.
Shari T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Michelle A
Thank you for your review. Most plans come with a review period in which you are able to review the policy and cancel for a refund. Once you are outside of the review period typically no refund will be issued but we can request to transfer the policy to a future trip, to not lose the insurance premium. Please feel free to contact us at 800-487-4722 and we can review the options available with your travel insurance policy.Jan 15,2020
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
If you read most reviews, they are written by people who didn't file claims. After spraining both knees and ankles, this plan paid a total of $95 for crutches and nothing for small additional taxi and uber costs, since I couldn't walk. The rest of my medical was paid for by New Zealand. When I called their service number, I left a message and didn't get a call back. I finally called their emergency number and was told to go to an ER. They gave me an address, which turned out to be a doctor's office (not open at 5 a.m.). The exclusions in this policy/company are ridiculous: Charge the maximum, pay the very minimum at all costs. I would avoid them like the plague in the future and will share this information as broadly as possible.
Sherry L. would not
recommend this plan to a friend or relative.
9 of
9 people found this review helpful
-
Mike
Thank you for your feedback on the policy, we have forwarded your comments to International Medical Group. We are very sorry to hear that you suffered an accidental injury during your trip.
We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Jun 25,2019
The trip included a
cruise
International Medical Group
iTravelInsured SE
It's difficult to rate a plan since we did not file a claim; however, the plan provided needed coverage at a fair price.
Susan H. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
I am sure it is a good plan. I can truly give honest review when I have to file a claim and she how fast, Fair and Friendly it is handled.
Rajesh C. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Never needed it but the peace of mind knowing I was covered was priceless.
June V. would
recommend this plan to a friend or relative.
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Please see the response from iTravelInsured:
"It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. "