Travel Insurance Reviews International Medical Group iTravelInsured SE
iTravelInsurance SE from International Medical Group is a single-trip comprehensive travel insurance plan which offers coverage to domestic or international travelers. Coverages offered by this plan include trip cancellation, trip interruption, missed trip connection, and travel delay benefits.
To learn more, see the iTravelInsurance SE product page.
International Medical Group
iTravelInsured SE
I purchased insurance for my trip to the OuterBanks of NC when I made my reservations in the early months of 2022. My biggest concern that there would be a hurricane in the month of August, I was encouraged by the Airbnb host to secure insurance. The agent with insuremytrip was very informative and helpful in my decision. The cost of the insurance was a very reasonable price, and I was worry free heading toward the vacation month!
Jerry A. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Todd from IGH was a fantastic and very informative employee. He was friendly, efficient and productive when I desperately needed help due to airline changes at the last minute.
He is DEFINITELY an asset to your company and a pleasure to "WORK" with.
He is DEFINITELY an asset to your company and a pleasure to "WORK" with.
Helen O. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Didn’t have to use it, thank G-d, but was comforting to know had myself covered
Lou S. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
will use this again. Thanks
Adrienne J. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Didn’t needed it fortunately for Labor Day weekend in Galveston area but 1 week later tropical storm Nicholas caused major flood and wind damage with power outages still where we stayed.
Natasha R. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
International Medical Group
iTravelInsured SE
This company is inflexible and ridiculous with the documentation they require. I supplied to them the documentation from the real estate company showing that we had cancelled our rental with them. The receipt showed what we initially paid along with the fee and the last 4 digits of our credit card number. This was not acceptable. The insurance company said they must have the bill from the credit card company itself. I supplied this. The insurance company then wanted a copy of the cancellation policy which I had already sent. I sent it again along with a copy from the credit card company showing the 90% refund I had received. This time the credit card company receipt was not enough. This time they wanted the receipt from the real estate company. I supplied this. All of this took two months of back and forth emails and phone calls. More than once I called and left a message for the agent assigned to our claim. Not one time did she return the call. A partial reimbursement check finally arrived. It was written out with my last name misspelled. This took 2 calls and 2 emails and another 2 months to sort out. I began the claim in May and finally deposited a check in mid October for a straight forward under $400 request.
I had within the last year made a claim with a different travel insurer (AIG) after years of hassle free travel. At the time I found the process arduous; however, I can now compare two companies and their different approaches. The AIG claim agent gave me his direct line. He always called me back and promptly. There were some extenuating circumstances that made it impossible to supply the normal types of medical documentation and police reports due to being in third world countries. The documentation I was able to supply was accepted. The claim agent was willing to work with me and together we found a way to provide both what the insurance company needed and what was available to me.
The difference in service between these two companies was dramatic. I can not speak for other companies but I will never use iTravelinsured again.
I had within the last year made a claim with a different travel insurer (AIG) after years of hassle free travel. At the time I found the process arduous; however, I can now compare two companies and their different approaches. The AIG claim agent gave me his direct line. He always called me back and promptly. There were some extenuating circumstances that made it impossible to supply the normal types of medical documentation and police reports due to being in third world countries. The documentation I was able to supply was accepted. The claim agent was willing to work with me and together we found a way to provide both what the insurance company needed and what was available to me.
The difference in service between these two companies was dramatic. I can not speak for other companies but I will never use iTravelinsured again.
Margaret C. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
International Medical Group
iTravelInsured SE
Pandemic resulted in resort closing and a trip interruption. We filed a claim. They initially denied it as IMG's legal staff advised them that "a global pandemic is not a natural disaster..." - which is not true and also not relevant to the claim (its simple trip interruption). Appealed the claim and in what seems to be a permanent hold. Absolutely horrible support from carrier - in any other climate, this would have been approved immediately...
Also, very disappointed in Insuremytrip.com - they should be screening their companies better and stepping in on their client's behalf
Also, very disappointed in Insuremytrip.com - they should be screening their companies better and stepping in on their client's behalf
David M. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Megan
Thank you for your feedback.
Please see the response from IMG iTravelInsured:
"David, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. "Sep 22,2020-
DavidM
Yes, an update is in order...almost 5 months to the day of filing the claim. IMG sent me a check...InsureMyTrip reached out to IMG to ensure they stepped up their customer service and the claim was properly paid. Would I use InsureMyTrip again? Yes...they really helped.
My feelings about IMG remain about the same, they paid because they had to and their options were limited...4 1/2 months lateSep 22,2020
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International Medical Group
iTravelInsured SE
The website was down for weeks and phone calls were not answered. When I did reach them, I was promised an email with a link to file a claim. They could not send the form to file by email or USPS. I never received an email. Very poor service and disastrous that they had no backup plan for an IT failure of this magnitude.
Deborah M. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
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Erin
We appreciate you providing feedback. We are sorry to hear your experience with IMG did not meet your expectations. The travel insurance industry has been experiencing an increased volume of inquires and claims due to the COVID-19 pandemic and have been trying their best to address all requests in the order in which they are received.
For any additional questions or concerns, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.May 01,2020
International Medical Group
iTravelInsured SE
The plan was fine as described, but I would have preferred a "cancel for any reason" plan, even if it cost a bit more. Fortunately, I did not need to file a claim against this insurance policy.
Jonathan C. would
recommend this plan to a friend or relative.
-
Erin
Thank you for your review. To ensure you are purchasing a policy that offers the type of coverage you are looking to obtain for future trips, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.Apr 28,2020
International Medical Group
iTravelInsured SE
When a medical condition forced me to cancel my trip, I tried to reach IMG by telephone. After repeated unsuccessful attempts to contact IMG by telephone, I called Insuremytrip, and was told that IMG's online system had crashed several weeks ago, and they could not predict when it would be back online. I was also told that once IMG's system was restored, there would be a long delay before my claim was processed since was growing backlog of claims.
Fortunately, I was able to obtain full refunds from American Airlines and the hotel, making an insurance claim unnecessary.
It is unacceptable for an American insurance company not to have a backup system in place in the event its system crashes or there is a hacking incident. IMG also was not willing to manually process claims while the their system was down. Insuremytrip, which apparently acts as a broker or agent, was not helpful in resolving the problem other than offering its sympathy.
Fortunately, I was able to obtain full refunds from American Airlines and the hotel, making an insurance claim unnecessary.
It is unacceptable for an American insurance company not to have a backup system in place in the event its system crashes or there is a hacking incident. IMG also was not willing to manually process claims while the their system was down. Insuremytrip, which apparently acts as a broker or agent, was not helpful in resolving the problem other than offering its sympathy.
Richard S. would not
recommend this plan to a friend or relative.
-
Megan
We appreciate you providing feedback. We are sorry to hear your experience with IMG did not meet your expectations.
For any additional questions or concerns, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.Aug 11,2020
Please see the response from IMG iTravelInsured regarding your review:
"Margaret, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation"