Travel Insurance Reviews International Medical Group iTravelInsured SE
iTravelInsurance SE from International Medical Group is a single-trip comprehensive travel insurance plan which offers coverage to domestic or international travelers. Coverages offered by this plan include trip cancellation, trip interruption, missed trip connection, and travel delay benefits.
To learn more, see the iTravelInsurance SE product page.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
After spending a lot of money for this insurance coverage, when we cancelled our trip due to the terrorist act and then war in Israel, our claim was completely denied as war is not a covered reason.
Linda J. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Angie
We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.Apr 08,2024
The trip included a
tour
International Medical Group
iTravelInsured SE
We're very happy with using Insure My Trip to get good trip coverage and overall we were happy with the IMG policy. However, we were disappointed that they did not cover anything of our claim for Israel which this trip to Africa replaced due to the war.
Linda J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
I’ve used other groups before, but luckily as with this policy I did not have to file for anything. I bought this plan as it appeared very comprehensive when compared to other plans as well as well priced. Additionally, Clark Howard recommended this company. He generally does his homework and is a reliable source.
Jewelynn M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
I got the best review ever: Peace of mind and never had to use it! Knowing that emergencies of almost every kind was covered really helped my wife to relax going into this trip. I never bought travel insurance before, but I plan to next trip. Thank you, Christopher
Christopher B. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
Well, our trip was flawless and there was no need to contact the insurance provider.
We do not know for certain how things would have gone if we filed a claim, but we hope it would have been excellent!
We do not know for certain how things would have gone if we filed a claim, but we hope it would have been excellent!
Gina A. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Very slow review time....sent in mid Jan and reviewing info mid Feb...burdensome process with ridiculous requests of proof that should be an easy, simple, well documented claim to process (e.g. want bank statement proof vs vendor showing paid in full, want airline letter vs app text proving flight cancellation)....stall techniques to wear the consumer down do they don't pay the claim....seems to be in the business to deny what is right and fair and WELL DOCUMENTED!!!
KIRSTEN P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Courtney Baird
International Medical Group
We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.Apr 01,2024
The trip included a
tour
International Medical Group
iTravelInsured SE
This is the kind of insurance you especially hope you never need. But this trip took us into parts of Zambia and Botswana where local facilities did not exist. I wasn’t thinking about my insurance package every day while traveling, but a couple of times the thought crossed my mind that I’m glad it’s there. This insurance is worth the investment because of what it can deliver if you need it.
John K. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
The plan offers more than what older people need. The most important item older people want is the ability if they must cancel their trip for medical reason to be covered. The rest of the plan is unnecessary.
Clyde B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
We had planned to take a river cruise that was cancelled a month before our departure. Apparently, the company shut down all operations and eventually filed for bankruptcy. I filed a claim as soon as I discovered what was going on. Fortunately, I had previously printed copies of all correspondence from the company, including copies of their website confirming my cruise details and payment record. Before the bankruptcy was announced, the website was shut down and none of that was accessible. All of this, and more was required to be submitted to substantiate my claim - some of it was requested more than once. In the end, I had to wait many months until the bankruptcy case reached a point where it was obvious that customers were not going to get anything back before a determination of my claim was made, but they did pay my claim in full. As a caution, people who bought trip insurance through the cruise company - even though they claimed it was underwritten by the same US Fire and Insurance company - got nothing because their insurance was worthless once the company went bankrupt.
Wayne N. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
My wife baggage was delayed for about 18 hrs. I was filing a claim with I- travel website but for oddly some reasons it keeps asking to upload a documents which I provided for the first three steps. And there was a question if the airline settled the claim, there was no choices of N/A or no answers, so I couldn’t proceed to the next step. I called I- travel customer service, that’s a mistake on my part because the person I talked to kept saying use my desktop computer instead of my phone. She keeps saying my I-phone was the problem. With the amount of documents the website was asking, I rather use my phone to take photos and upload them. There were times that my conversation with this person became adversarial and my wife asked me to end the phone conversation. True to the point, you can find out if the travel company is good when you start making the claim. I should have trusted my own guts to stay with generali. I bought the insurance from them before and no issues when I made the claim. I have no idea how IMG has a high mark. I will not buy travel insurance from IMG again.
Patrick M. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Courtney Baird
International Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry our online claim submission option and your contact to our ser did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Apr 02,2024