Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers who have rated John Hancock Insurance Agency, Inc.
4.56 out of 5
356
ratings and reviews
94%
recommended
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Cruise
Filed claim
The trip included a
cruise
John Hancock Gold
I didn't have to use my insurance but I felt secure knowing I had it. The price was very reasonable and covered me for all possibilities. I will use it again.
Ruth W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Gold
Expensive plan and didn't need it, but if we did the coverage would have been excellent.
William S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
Submitted a claim for medical expenses incurred on a cruise. Received prompt settlement for the amount I requested.
Ronald H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
John Hancock Gold
Fortunately, we did not need to use the plan. However, we needed to cancel a May 2016 trip to Croatia due to unexpected back surgery. The service was very good and covered all expenses. The only problem arose because of my slowness in getting the data together! They were understanding.
Donald E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
My trip was wonderful. I did not have to use the insurance but glad I purchased it.
Jane M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
Since I didn't file a claim, it is impossible to say how good this company is. It certainly was expensive but this seems to be true with all travel insurance.
Dana I. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
I did not need to use the plan but it was good to know I had the coverage. John Hancock people were easy to work with and understanding.
Mary O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
UPDATE TO BELOW COMPLAINT: SEVEN CORNERS corrected the error, a senior account manager called me a couple times apologizing and promising to have everything corrected, my full claim was paid, he had my check sent by Fed Ex overnight since I was leaving the country in a couple days and followed up to make sure everything came out ok. The way they corrected their error was excellent, so I've changed my one-star review to a five-star review. I believe doing the right thing quickly and with an apology when an error is shown deserves credit. I would now insure through John Hancock and Seven Corners again.
ORIGINAL COMPLAINT: I DID file a claim as a result of a nationwide labor strike in France that interrupted travel twice (a covered risk) throughout the country for a very important business trip. I filed my claim for a few hundred dollars with Seven Corners Claims, as required by John Hancock Ins., promptly and with complete documentation (I've been through a French labor strike in 2010 so went through this process before). A couple weeks after the claim had been received, the web site showed it had still not been assigned to anyone. When I checked again 2 MONTHS after Seven Corners received it, the web site showed my claim was for $1 and was "closed." I called and spoke to a nice woman who acknowledged receipt of the documents and would expedite handling. A week later (now over 2 months), it is still not handled. The last time I insured through an Allianz policy and was reimbursed within a few weeks, they were ready for claims related to the French labor strikes. I travel a lot and always buy through insuremytrip, have had two prior claims with no problems getting reimbursed, but this is the first time dealing with John Hancock and Seven Corners. NEVER AGAIN! My claim is still pending, but I will fight for payment. I know insurance coverage requirements and this is covered under my policy. For anyone who does not know how to fight over insurance claims, be careful of Seven Corners and John Hancock! You might want to look elsewhere for travel insurance. They should fire whoever handled my claim that way.
SUSAN B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
John Hancock Silver
Thankfully I didn't have cause to use this insurance so I don't know how they would pay off a claim. I can say that it gave me a great feeling of security during my trip to Canada. Canada has socialized medical which means foreigners have to pay as you go for medical treatments. This plan became my primary coverage while in Canada and relieved a lot of worry about how to pay medical if I were to get sick or injured while in Canada. I would definitely buy this plan again .
Richard W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
I didn't have to file a claim but I was glad to know the insurance was there if we needed it. I appreciated the ease in selecting coverage, confirmations and their reminder email before our trip to let us know again, our coverage and contact details. Will use them again.
Nancy O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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