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Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers who have visited Mexico rated John Hancock Insurance Agency, Inc.
4.64 out of 5
78
ratings and reviews
100%
recommended
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Cruise
Filed claim
The trip included a
cruise
John Hancock Bronze
It was only one week before my cruise commenced when I had to cancel due to ill health.
Within weeks of submitting my claim I received the full amount due - no complications.
Impressed !!
Frank S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
Did not use but good to have for peace of mind.
Carol F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
THE GOOD!!!!!!!!!!! Did not have to utilize the policy.
RENE D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Only reason I gave 4 instead of 5 stars on the "all items covered" and "promptly and fairly" questions was because the checks I received indicated there was a letter coming AND I expected a third check for incidentals. After waiting till after the holidays and not receiving a third check or a letter I called and found out the letter was actually an email and it had been sent to an incorrect email address. It took a day or so for the email to be resent and it explained that incidentals were not covered by the policy I purchased. The explanation of everything else covered was fair and reasonable.
Roy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Gold
Never had need to use it so don’t really know how good coverage is.
Thomas H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Did not need to file a claim but liked knowing we were covered if needed.
DIANE S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
Well, I assume my reviews of plans will be good to great, until I have to go through a claim experience... that will be the real test! Hopefully even after a claim experience I will be able to give the same ratings!! However, I am thrilled to give a good review for a plan not needed! Hope to stay healthy and travel more and “not use” the plans I purchase!
Brian H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
So, we had some changes within our group that was travelling. The reps were wonderful to work with and helped us sort it out! Recommend them highly.
Denise R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
Gives me peace of mind knowing I am covered if needed.
Pamela A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
Fortunately, I didn't need to use it. I did call to inquire about coverage before leaving for the trip and was pleased with my interaction with customer service. Overall, I would recommend.
Francis M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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