Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
tour
John Hancock
Gold
Very high cost but in line with other provideers
Peter C. would
recommend this plan to a friend or relative.
3 of
5 people found this review helpful
The trip included a
cruise
John Hancock
Bronze
I'm very disappointed in the response I got from the helpline of this policy when I was injured in a boat incident on a cruise ship off the coast of Thailand they were useless in finding me any help or assisting me in any way. Instead they told me to seek my own medical professional help ,change reservations and fly at my own expense and then submit back to them for review and possible payment.
I would not purchase this product again.
I would not purchase this product again.
Richard E. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
John Hancock
Bronze
We didn't need to use the insurance, but it was reassuring to know that we had it.
Gary R. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
I am very satisfied with the resolution of our claim. The premium was fair. Processing time was much longer than anticipated, likely due to an exceptionally high number of claims due to Hurricane Irma. The delay did create some uncertainty that the claim would be paid but it worked out. I would prefer that the policy offered a “cancel for any reason†option. Given life’s uncertainties as a senior, I would likely accept the additional premium when insuring an expensive trip. Without this coverage, the fine print detail in a policy creates uncertainty.
Howard K. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Did not run into any trouble so did not need to use the plan.
Jesse G. would
recommend this plan to a friend or relative.
John Hancock
Gold
Fortunately, I didn't need to use my coverage, but felt confident that I was well covered.
Bonnie D. would
recommend this plan to a friend or relative.
John Hancock
Gold
I initiated a call to your office, January 19, to find out what was happening with my claim. I gather from the person I spoke with that my paperwork was received on January 8, that a letter of denial was available on January 15 and still sitting in your office on January 19. Finally I called and only after I said I had not heard anything, did they tell me a letter had been written several, days prior, was actually sitting in their office, and would be sent...another two weeks went by. The exact same thing happened when I sent the letter of appeal...no letter at all in response..I called and they said they had denied the appeal but still today I have not received a letter stating the reason why. I will never use Insure my Trip/Seven Corners again nor advise my clients to do so...a terrible lack of communication, not once but twice.
Lee H. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry to learn that your claim was denied and that the correspondence was delayed in arriving to you. John Hancock Travel Insurance Agency Inc. has informed us that the claims administrator will be contacting you shortly to verify your mailing address, and will also be emailing the letter to you.Mar 01,2016
The trip included a
tour
John Hancock
Silver
This is the second time I used this plan.
I will use it on my next trip in August 2015.
I will use it on my next trip in August 2015.
Paula S. would
recommend this plan to a friend or relative.
Show
reviews per page.