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Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers who have visited the Caribbean rated John Hancock Insurance Agency, Inc.
4.54 out of 5
117
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
John Hancock Silver
After having purchased my travel insurance through the cruise lines for the last several years (& 5 previous cruises, with 2 different lines) I heard about insuremytrip via a FB page for Carnival cruisers & decided to check it out for my last cruise 11/5-13, 2016. I compared the coverages & pricing of the various companies available there vs what Carnival offered & was pleasantly surprised with the one I ended up choosing, John Hancock's Silver level plan, which is what I ended up purchasing for myself & my 2 adult sons who traveled with me (we drove from MI to Miami where we boarded the ship for our 8 day Southern Caribbean cruise). We did not end up needing to file a claim, thankfully, however, I will ABSOLUTELY purchase future travel insurance from John Hancock via insuremytrip again for our future cruise (& other) vacations & I have already recommended them to my parents who are frequent cruisers as well (primarily with Princess, where they are Elite level, but are also Platinum with Carnival) & know that they plan to purchase from you in the future as well. I have also recommended JH to other friends as well as people on that aforementioned FB page, my own FB page, as well as Cruise Critic. 100% satisfied! :-)
Tanya M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Gold
I didn't have to file a claim but I was glad to know the insurance was there if we needed it. I appreciated the ease in selecting coverage, confirmations and their reminder email before our trip to let us know again, our coverage and contact details. Will use them again.
Nancy O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Fortunately did not have to use the plan.
Georgiann T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
It seemed like a value for the coverage we received, but without having used it, I can't really offer much of a review.
Derrick W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Gold
Glad that I did not have to find out if the John Hancock Gold plan was useful.
Milton B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
It gave us a peace of mind to know that if itinerary changed or a hurricane came through that we were more than covered.
Marc A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Everything we would be concerned with was covered. Mostly, we wanted coverage if we had medical issues out of country and needed medical care. Also, we wanted to make sure we got home if a medical emergency came up. Fortunately we did not have to file a claim, but I have already told another person about the insurance for a cruise she just booked.
Sharon O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
I was pleasantly surprised at how smoothly the claiming process went. Traveling companion was hospitalized unexpectedly, and medically unable to travel. We got the claim form online, and filed the completed form on January 12. We received payment on the claim on January 30.
Dena S. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
It gave me peace of mind for the "just in case".
Michelle D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
Fortunately, we did not have to file a claim. Everything went well. So writing a review is kind of pointless. I thought it was a fair value. However, I had no contact with anyone, so I don't know how the end result would have been. ?
Kenneth W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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