John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
Unfortunately, the rental car collision damage waiver was not included the policy when it was purchased and was not added on prior to the departure date. Comprehensive plans such as the John Hancock Insurance Agency plan cannot be extended or modified on or after the departure date. However, it possible that the policy benefits that were offered/selected would have automatically been extended:
"EXTENDED COVERAGE:
All coverage under the Policy will be extended, if:
(a) Your entire Covered Trip is covered by the Policy; and
(b) Your return is delayed by covered reasons specified under Trip Cancellation, Trip Interruption or Trip Delay.
If coverage is extended for the above reasons, coverage will end on the earlier of: (a) the date You reach Your return destination; or (b) 7 days after the date the Covered Trip was scheduled to be completed."
Please call us at 800-487-4722 if you have any questions or concerns.