Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
tour
John Hancock
Silver
For many years, I have used insuremytrip to compare and purchase insurance for trips in the US and abroad. I have always been pleased with the plans that have been offered and the price points based on the cost of a trip.
Carl Y. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
It's difficult to review a plan that one doesn't utilize. I appreciated the "peace of mind" that comes with the purchase.
Robert G. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Bronze
my bags were delayed 6 hours. I had a 12 hour plan. Not sure if the price difference would be worth it to get a lesser hour delay plan. thankfully didn't need to use the plan but peace of mind knowing we have it just in case
Jeffrey D. would
recommend this plan to a friend or relative.
-
Carol
Thank you for taking time to reply. Your John Hancock Bronze plan provided Baggage Delay for up to a Maximum of $250 / Daily Limit of $250 per person if your baggage was delayed for a minimum of 12 hours. We suggest that you give us a call at (800) 487-4722 prior to your next purchase to discuss your options.Jan 25,2019
The trip included a
cruise
tour
John Hancock
Bronze
Only reason I gave 4 instead of 5 stars on the "all items covered" and "promptly and fairly" questions was because the checks I received indicated there was a letter coming AND I expected a third check for incidentals. After waiting till after the holidays and not receiving a third check or a letter I called and found out the letter was actually an email and it had been sent to an incorrect email address. It took a day or so for the email to be resent and it explained that incidentals were not covered by the policy I purchased. The explanation of everything else covered was fair and reasonable.
Roy M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
My husband was admitted to hospital a day after we landed in London, on second day of our trip . We had already checked in for the next flight. It wasn't easy to find how to infirm you but I did so by email.
It was nearly impossible to figure out how to actually file a claim. But I persisted, and it has now been paid.
Claim was all by email and attached files. Eventually a check came for cruise part with some asterisks stating a letter would be sent about the medical part. No letter ever arrived! Eventually i sent another email and the claim was processed.
It was nearly impossible to figure out how to actually file a claim. But I persisted, and it has now been paid.
Claim was all by email and attached files. Eventually a check came for cruise part with some asterisks stating a letter would be sent about the medical part. No letter ever arrived! Eventually i sent another email and the claim was processed.
Brenda R. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
John Hancock
Silver
Just having the insurance was great so that I did not have to worry in case something did happen.
Carol B. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Silver
We have always purchased travel insurance for our cruise vacations, although we have never had occasion to file a claim until this year. Only weeks before our scheduled departure, I had a medical emergency that forced us to cancel our cruise. I called the John Hancock representative and he explained the process and sent me the necessary forms. The process was very simple and allowed me to submit my claim either online or by email. I received full payment for my submitted losses. The cost of the insurance was small when compared to what I would have lost had I not had the insurance. I recommend this coverage to anyone that travels.
Mark L. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
John Hancock
Bronze
Glad I didn't have to use it, but always comforting to know it's there.
Sally B. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Silver
Will use again for travel
Rita R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
I did not have to make a claim, so I cannot comment on that aspect. But I can say that Insure My Trip was helpful when I called with questions regarding questions, coverage, comparisons. We will be using them for future trips!
William M. would
recommend this plan to a friend or relative.