Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
tour
John Hancock
Silver
I've always bought travel insurance, often from John Hancock, but this is the first time I've had a claim. I had emergency surgery 4 days before departure and had to scrap a monthlong trip. Fortunately, I keep very good records so I was able to provide good documentation for the claim. It was handled very fairly and timely, in my opinion. I filed the claim on March 1, provided chunks of documentation on March 12 and March 27, and received my final check on April 8 - I think that's amazing! My only complaint is that I wish there had been some kind of process tracker so that you'd know where they were in processing the claim - like Domino's lets you know whether they're preparing, baking, finished, etc. :) Other than that, I have no complaints and will be buying John Hancock from here on out.
Janet H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Bronze
Easy to set up and a reasonable price. Great for peace of mind. Luckily we didn’t need to file a claim.
Patricia F. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Felt much better about our trip although we never had to use it. Thank you.
Marie F. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
tour
John Hancock
Silver
John Hancock claim service provider does not seem efficient. Their computer system would not accept uploads and had to email each document one at a time. Customer service did answer phone and was helpful. I have had much better service with other companies. Not impressed. Will not use again .
Jeanette M. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Overall, the claim process was easier than I expected. Besides having to send a few documents more than once, there were no issues. The servicer has a secure website that allows documents to be uploaded, rather than sending them insecurely via e-mail, or cumbersomely via fax.
Filipp S. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Silver
I really don't how satisfied I am with the plan because I never got to use it. Everything went smoothly on our trip.
Norma B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Silver
Affordable with great coverage. A highly rated company!
Cheryl C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
I attempted to file a claim after I returned from my trip for a covered expense. Company that was supposed to handle the claim, per the policy, no longer handles claims. Was told to contact another company, who they apparently outsourced travel insurance claims to, and they are very difficult to work with. They do not respond to emails or communicate the status of any claims. AVOID AT ALL COSTS! I have used insuremytrip.com dozens of times and this is the first time I actually need to file a claim and this is what happens.
Andrew F. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Reassuring to know my trip was fully covered.
Robert W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Silver
Less cost than cruise offering and greater coverage. Did not need to use insurance so cannot comment on coverage or ease of use
Keith W. would
recommend this plan to a friend or relative.