Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers who have and visited the United States rated John Hancock Insurance Agency, Inc.
4.70 out of 5
36
ratings and reviews
94%
recommended
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Cruise
Filed claim
John Hancock Silver
Guess I missed something. Our return flight was on a delay, and I was curious if there was any benefit to help extend rental car coverage. I tried to call, but the contact information said the offices were only open Monday through Friday...
Brian S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for you feedback on the policy. The Customer Service and Claims Departments for John Hancock Insurance Agency are open from Monday - Friday, and Emergency Assistance is available 24/7. In the future, if you are unable connect with the insurance provider, please contact InsureMyTrip at 800-487-4722 or customercare@insuremytrip.com. We are open 7 days a week.

    Unfortunately, the rental car collision damage waiver was not included the policy when it was purchased and was not added on prior to the departure date. Comprehensive plans such as the John Hancock Insurance Agency plan cannot be extended or modified on or after the departure date. However, it possible that the policy benefits that were offered/selected would have automatically been extended:

    "EXTENDED COVERAGE:
    All coverage under the Policy will be extended, if:
    (a) Your entire Covered Trip is covered by the Policy; and
    (b) Your return is delayed by covered reasons specified under Trip Cancellation, Trip Interruption or Trip Delay.

    If coverage is extended for the above reasons, coverage will end on the earlier of: (a) the date You reach Your return destination; or (b) 7 days after the date the Covered Trip was scheduled to be completed."

    Please call us at 800-487-4722 if you have any questions or concerns.
    Aug 18,2016
John Hancock Bronze
Easy to work with - even if only online. We've used your products several times and will continue to do so.
Thomas M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Gold
No issues. I felt that the coverage was good. I do wish the price was lower. No claims.
Robert Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
I had to send an email to get an ID card for this trip 2 months after I paid the premium. It should have been automatic.
Edward P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
While we didn't have to use the plan, we knew we had a safety net.
Robert H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Thankfully, we had no need to use the plan. Trip went smoothly and without incident.
Janet S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
I compared a lot of plans and I found the John Hancock Insurance Agency Bronze plan was the most value for the amount paid.
Marisa C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
Fit our travel insurance requirements at a reasonable price. Will purchase a Silver Plan again. Did not file a claim.
Carl K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
Shall need you again for a cruise. Please keep in touch...
Joseph P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
Addition to previously submitted review. The day before we were scheduled to leave for Phoenix, AZ, we were notified that the unit we had rented for three weeks had been sold and we were going to be switched to a house in a different part of Phoenix. Upon arriving at the house, we discovered the one bedroom had an unacceptable sofa bed. The owners agreed to bring another mattress and we decided to try staying there since the rest of the house was nice. The second mattress helped but still was not up to par. Then the water pipes sprung a leak underneath the slab the house was sitting on. This caused the third bedroom to be uninhabitable and the reconstruction company put a large humidifier with five heaters in the unit to dry up the leak. The noisy equipment was there for three days. The water pipe was rerouted from the garage up through the ceiling. We decided to stay there despite the inconvenience because we thought it would be more trouble to move elsewhere. Since your insurance only covers monetary lose we did not file a claim. Your insurance should also cover inconvenience caused by events beyond the insures's control. People looking for insurance should be aware of this. In addition, our return flight was scheduled for Jan 23. Due to the impending blizzard Delta Airlines was encouraging everyone flying to Harrisburg PA to change their flight plans as they could not guarantee we would be able to get home. As a result we returned a day early. I need to check whether this is a covered event.
Marian B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Brittany
    Photo
    Thank you for your feedback on the policy. We felt as though this review deserved a reply via email to further discuss your suggestion about covering inconveniences, and if your change in flight arrangements would potentially qualify for coverage. This review also deserves a published reply because it is very informative and will be helpful to fellow customers.

    Comprehensive travel insurance plans do cover the cost of renting pre-paid and nonrefundable properties. Plans such as the John Hancock Insurance Agency Bronze plan do provide Trip Cancellation / Trip Interruption due to a list of covered, unforeseen, emergency events. However, the customers assessment that standard Trip Cancellation / Trip Interruption coverage is not designed to cover inconveniences such as uncomfortable sleeping arrangements or broken pipes is correct.

    Please call 800-487-4722 if you have any questions or concerns. Our representatives are available 7 days a week and would be happy to provide assistance.
    Jan 26,2016
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