Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers who have and taken a cruise rated John Hancock Insurance Agency, Inc.
4.61 out of 5
80
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
John Hancock Silver
Didn't have to file a claim so no idea whether that part of the program works well. Purchase and cost seemed reasonable.
Charles F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Since I did not need to make a claim on this policy, it is difficult to really evaluate the answers to these questions!
Pamela T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
Just glad we did not have to use the provisions.
Joan L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
Solid coverage for a reasonable price. Happily, we did not need to file any claims.
George T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Glad I didn't it, so price could be cheaper.
Kristie C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
I always use InsureMyTrip to shop for Travel Insurance. The site is easy and they answer the phone when I have questions. This is first time we chose John Hancock. Luckily I did not need to use the insurance. But will use IMT again in future.
Steven R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
It was comforting to know, that if necessary -- we had coverage.
Jane S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
The real value of an insurance policy is demonstrated in the provider's handling of a claim. Since I had no claim, I have no information on that key bit of information. Hancock's plan appeared to me to offer more features than many at a competitive cost.
Eldon P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Silver
I actually bought this plan for two different trips. The first time I bought it we had to cancel our trip at the last minute due to my husband getting unexpectedly sick. I called in, spoke to a live person, got the claim form, and started cancelling all our plans. The claim form had to have a short section completed by the doctor and the rest I filled out. While the form did require a significant amount of paperwork (pulling original reservation receipts, credit card receipts, cancellation emails, etc.) and took me probably a good 3-5 hours to complete (and I am a fairly organized traveler with all of this stuff handy - but it was a two week trip with multiple vendors organized over several months so had lots of documents to locate), I could not have been happier with the end result. 100% reimbursement of my claims, no issues whatsoever. I received a check in the mail a few weeks after submitting my form. They covered my nonrefundable fares, change fees for the airlines, hotel deposits, etc.

I was extremely happy with the coverage and would definitely buy this coverage again having had the worst happen and come through relatively unscathed. The insurance more than paid for itself as I was not out of pocket anything for the missed trip other than the cost of the insurance itself.
Melissa M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
John Hancock Gold
Due to a family member's serious surgery we had to cancel a cruise in Europe for five people. I phoned and got the claim form. About $15 thousand was involved. I sent in about 16 pages of material. My only criticism is that it would have been good for them to send a letter acknowledging receipt of the claim. About three weeks later they phoned and made a reasonable request for some information I had failed to include. A month after that a check arrived for everything we claimed. There were no quibbles about the seriousness of the illness or the details of expenses. A little faster would have been nice, but all in all in was quite a smooth process.
Ken K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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