Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers who have rated John Hancock Insurance Agency, Inc.
4.59 out of 5
299
ratings and reviews
95%
recommended
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Filed claim
John Hancock Bronze
Addition to previously submitted review. The day before we were scheduled to leave for Phoenix, AZ, we were notified that the unit we had rented for three weeks had been sold and we were going to be switched to a house in a different part of Phoenix. Upon arriving at the house, we discovered the one bedroom had an unacceptable sofa bed. The owners agreed to bring another mattress and we decided to try staying there since the rest of the house was nice. The second mattress helped but still was not up to par. Then the water pipes sprung a leak underneath the slab the house was sitting on. This caused the third bedroom to be uninhabitable and the reconstruction company put a large humidifier with five heaters in the unit to dry up the leak. The noisy equipment was there for three days. The water pipe was rerouted from the garage up through the ceiling. We decided to stay there despite the inconvenience because we thought it would be more trouble to move elsewhere. Since your insurance only covers monetary lose we did not file a claim. Your insurance should also cover inconvenience caused by events beyond the insures's control. People looking for insurance should be aware of this. In addition, our return flight was scheduled for Jan 23. Due to the impending blizzard Delta Airlines was encouraging everyone flying to Harrisburg PA to change their flight plans as they could not guarantee we would be able to get home. As a result we returned a day early. I need to check whether this is a covered event.
Marian B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Brittany
    Photo
    Thank you for your feedback on the policy. We felt as though this review deserved a reply via email to further discuss your suggestion about covering inconveniences, and if your change in flight arrangements would potentially qualify for coverage. This review also deserves a published reply because it is very informative and will be helpful to fellow customers.

    Comprehensive travel insurance plans do cover the cost of renting pre-paid and nonrefundable properties. Plans such as the John Hancock Insurance Agency Bronze plan do provide Trip Cancellation / Trip Interruption due to a list of covered, unforeseen, emergency events. However, the customers assessment that standard Trip Cancellation / Trip Interruption coverage is not designed to cover inconveniences such as uncomfortable sleeping arrangements or broken pipes is correct.

    Please call 800-487-4722 if you have any questions or concerns. Our representatives are available 7 days a week and would be happy to provide assistance.
    Jan 26,2016
John Hancock Gold
I'm happy to say I didn't need to use the plan!
Ann M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Claims not filed
  • Empty Comment
John Hancock Bronze
Thankfully I did not have to use this plan but I was very glad it covered my expenses if I had needed to submit a claim.
Michael A. would recommend this plan to a friend or relative.
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Claims not filed
  • Empty Comment
John Hancock Bronze
I read a ton of terrible reviews online about other trip insurance companies before settling on John Hancock. I ended up having to file a claim and the coverage, communication, resolution etc. were all outstanding!
Thomas S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
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Claims
  • Empty Comment
John Hancock Silver
I can't comment on how well the plan covered my medical expenses since I had no claim. Until you have a claim I believe you don't know how good a plan is. I needed a plan to cover helicopter skiing and this one was reported to do so.
John F. would recommend this plan to a friend or relative.
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Value
Satisfaction
Claims not filed
  • Carol
    Photo
    The John Hancock Silver plan does cover helicopter skiing with the inclusion of the Hazardous Sports Option. This rider, when added to the policy for an additional premium, provides coverage for "leisure and non-professional sports activities in: bungee cord jumping; rock climbing; mountain climbing up to 4,572 meters (15,000 feet), scuba diving for Qualified Divers up to a maximum depth of 40 meters (131 feet) and for Unqualified Divers up to a maximum depth of 30 meters (98 feet), white or black water rafting (Grades 1-4), back country or off-trail skiing or snowboarding (except as designated unsafe by the resort management), parachuting or skydiving, helicopter skiing, extreme skiing or snowboarding; spelunking or caving.
    Jan 13,2016
John Hancock Gold
Simply said, a great plan. Fortunately, there were no incidents requiring a claim but I felt confident we were covered if anything should occur. I especially liked the information packet which outlines coverages and who to call if you have any issues. I would not hesitate to use JH Insurance again for my next trip.
John J. would recommend this plan to a friend or relative.
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Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
I had an illness interrupt my trip. After submitting my documentation I received reimbursement quickly and without additional paperwork. I was really pleased with their responsiveness and would buy this insurance again.
Joseph J. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
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Value
Satisfaction
Claims
  • Empty Comment
John Hancock Gold
We didn't need to file a claim, so I can't speak to that end of the process, but the comparison and purchasing process was simple. The plan included evacuation coverage which was my main concern should it be needed.
Kara M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
Very happy with the price and also very happy that we did not need to use the policy.
WILHELMINA M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
Thankfully a claim was not required on this trip, but relieved to have had it if a need arose.
Linda D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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