Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by American Modern Home Insurance Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.54 out of 5
1,847
ratings and reviews
97%
recommended
Sort by
Cruise
Filed claim
The trip included a
tour
John Hancock Bronze
We did not use the insurance but it was good to have the coverage. This was a long and expensive trip, which was booked many months ago. It was nice to have a back up plan.
Catherine D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
Well, I assume my reviews of plans will be good to great, until I have to go through a claim experience... that will be the real test! Hopefully even after a claim experience I will be able to give the same ratings!! However, I am thrilled to give a good review for a plan not needed! Hope to stay healthy and travel more and “not use” the plans I purchase!
Brian H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
John Hancock Silver
So, we had some changes within our group that was travelling. The reps were wonderful to work with and helped us sort it out! Recommend them highly.
Denise R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
John Hancock Gold
This plan was easy to understand and apply for. A good value
Kenneth K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
John Hancock Gold
Fortunately I did not have to use the insurance on my trip so cannot really evaluate it other than to say that the plan cost was reasonable compared to other similar plans.
Anne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
John Hancock Bronze
I thought we might have to cancel our trip and when I called to discuss this, your rep was almost hostile by the thought that I might file a claim. Would not help me with details of coverage and would only email me claim form
Not very reassuring
Lorraine B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you had a negative experience when you were inquiring about the claims process. We have forwarded your comments to John Hancock. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Jan 04,2018
John Hancock Bronze
I purchased this policy for international travel. I purchased a piece of personal property for almost $200 in London, which was stolen a few days later on pubic transportation. I emailed the claims company promptly but did not submit a claim until I returned. When I returned to the US about 6 weeks later, I submitted a claim with proof of purchase and proof of travel where it was stolen, and the full amount was paid to me with absolutely no hassle. Excellent service.
Susan B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Didn't need to use luckily so can't really comment on use; but on paper provided specific coverage we wanted for what seemed like a standard price
Keith E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
I would have needed to file a trip delay claim because I ended up stranded in Antarctica for 3 extra days due to weather recently, but I had arranged my return flight several days after the end of my excursion and the hotel I had reserved worked with me to not charge me for the unused nights I had reserved so since I was smart in planning my trip the insurance simply provided peace of mind - I was happy to know I was covered in case there were issues and would definitely recommend John Hancock Insurance for any trips to unusual places, especially to Antarctica!
Lisa B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
I received compensation in 2 checks. Each was accompanied with a notation that a letter of explanation would follow. These letters should have accompanied the checks. I had to request the first letter, which arrived a month after the first check. Have not yet received the second one.
Lawrence L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
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