Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.55 out of 5
953
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
John Hancock Silver
This plan was reasonably priced and covered more that I was shopping for.
Since I didn't not have to file a claim, I have no idea of how that process works.
I did have peace of mind that travelling out of country, I had what I would hope to be ample or at least significant coverage had anyone in my family became ill or incurred an injury.
Robert A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Gold
I ALWAYS love dealing with the Insure My Trip consultants...they are super informative, patient, and I feel I get great value for the coverage I end up with. Thankfully, we did not have to file a claim!
Steven H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Gold
Our flight to Tokyo was cancelled due to mechanical difficulties, and we arrived a day late to our pre-paid hotel. Fortunately, the hotel refunded our money for the first night, otherwise we would have had to make a claim on the insurance. This experience confirmed for us how important it is to have travel insurance. We bought it mainly for the travel accident and health coverage, but actually may have needed it for the travel disruption!
David A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Gold
Did not need to use the plan, so I cannot comment on how well it would have worked.
Linda W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Gold
Since I had no need to make a claim, I have no basis for any complaint. The only benefit I got from this purchase was peace of mind. IMHO it was worth it!
jack k. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
Hard to evaluate a plan when you don't need it. But cost was right, purchase was easy, and communication was prompt.
Matthew H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Didn't get to use the plan but having it gave me peace of mind during my trip.
Maria Galenia G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
We did not file a claim. However, when one of our bags was lost for for 30 hours by the airline, I expected this to be covered by the "delayed" baggage protection, only to find that since we had returned home, it was not covered, since the insurer explained that this bag was not delayed, but lost. To me, the bag was delayed. When I called the Insurer to discuss our lost bag, I was told that the plan would only cover the loss AFTER the airline paid for the loss and we retrieved the appropriate paperwork from the airline, filed all paperwork, and only then our trip insurance would pay the difference if there was any, between the amount the airline paid and what our insurance covered for a lost bag. This was disappointing. I purchased insurance coverage expecting it NOT to be a secondary payout. And a delayed bag is a delayed bag. Period. Eventually the bag turned up. It was a hassle, it took my time to figure out what was happening with the airline and the insurance company, and in the end, I don't think the insurance was worth it and I would not recommend.
Ryan S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
Our group of 6 had this policy for one of us, purchased through insuremytrip.com, and a different policy as a package with the airline tickets. We had a cancelled flight that caused a rebooked flight such that we missed one overnight stay in a city on our itinerary, and since that hotel was prepaid and nonrefundable, we filed a claim. (The airline did put us up overnight in a different city, arriving very late and leaving very early, missing all meals.) Only this policy (John Hancock subcontracted to American Modern) paid the claim. The other policy wanted a statement from the airline that the flight was cancelled (not enough to provide the original boarding passes and the rebooked ones...and airlines don't hand out written statements that they cancelled a flight). The John Hancock policy people say they're sending a check since obviously we paid for something we did not get, through no fault of our own. So yes we recommend John Hancock (American Modern) trip insurance. Don't buy your trip insurance as a package with an airline ticket, you don't get the coverage you get when you buy it separately!
Cheryl K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Fortunately I didn't need to use the insurance.
Mary P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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