Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by American Modern Home Insurance Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.54 out of 5
1,853
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Gold
I would have needed to file a trip delay claim because I ended up stranded in Antarctica for 3 extra days due to weather recently, but I had arranged my return flight several days after the end of my excursion and the hotel I had reserved worked with me to not charge me for the unused nights I had reserved so since I was smart in planning my trip the insurance simply provided peace of mind - I was happy to know I was covered in case there were issues and would definitely recommend John Hancock Insurance for any trips to unusual places, especially to Antarctica!
Lisa B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
I received compensation in 2 checks. Each was accompanied with a notation that a letter of explanation would follow. These letters should have accompanied the checks. I had to request the first letter, which arrived a month after the first check. Have not yet received the second one.
Lawrence L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
John Hancock Bronze
This was my first experience purchasing trip insurance and they made it a breeze. I had to call and speak with a representative who thoroughly explained everything to me. She then emailed me my options so that I could do further research. I was able to purchase a plan that worked best for me. I did end up filing a claim with John Hancock Insurance, and they walked me through everything step by step. It took a bit to get the claim resolved, but it was not outside of the time frame they had given me. I highly recommend this company!
Amanda W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
It’s hard to rate since thankfully I didn’t have to file a claim. I did feel the cost was excessive but it wouldn’t have been if I would have had an emergency. I guess that’s why it’s called insurance.
Denise H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
John Hancock Silver
Since I had no claims I cannot comment on how responsive the company is. I had a damaged suitcase and it was not covered by this plan, only issue traveling.
Alfred D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
John Hancock Gold
We chose this plan because it covered additional travel after the cruise, which was not possible with the cruise line's insurance (it ended when the cruise ended). The price was a bit higher but worth it. We had a small claim, which we are told will be paid. Overall, a positive experience.
Donald J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
I caught the flu on a cruise ship vacation. I had to visit the doctor and get a prescription. My private insurance rejected it because I had not reached my deductible. I submitted it to John Hancock. I bought the silver plan. My claim was reviewed and paid. The communication with the company was positive and prompt. I will definitely use them on my next trip.
Jeffrey B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
John Hancock Gold
Always a comfort to know if you have less worries should something disrupt your trip.
Charlotte B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
John Hancock Silver
The only complaint I have is that there was a delay of almost 2-months before my claim was completed and I received a check from "Seven Corners". Otherwise, the plan was fine, it covered my injury, and the customer service representatives were prompt in processing my claim. Whatever happened between that time and the time it took for me to receive the check is a mystery.
Maria Y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Dec 18,2017
The trip included a
tour
John Hancock Bronze
We usually purchase travel insurance and have filed a claim in the past. But it was for small items because of luggage not getting to our destination for several days.
This time we are so glad we purchased the John Hancock Bronze Plan. Because the hurricanes damaged the villa we rented our trip was canceled and our trip deposit forfeited.
When I called John Hancock the agent was so helpful and told me what I needed to start the claim process. I was told it would take about 30 days to process. Everything was handled in a very professional manner and we did receive our deposit back.
Thanks so much
Philip A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
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