Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.55 out of 5
962
ratings and reviews
96%
recommended
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Cruise
Filed claim
John Hancock Silver
We did not file a claim. However, when one of our bags was lost for for 30 hours by the airline, I expected this to be covered by the "delayed" baggage protection, only to find that since we had returned home, it was not covered, since the insurer explained that this bag was not delayed, but lost. To me, the bag was delayed. When I called the Insurer to discuss our lost bag, I was told that the plan would only cover the loss AFTER the airline paid for the loss and we retrieved the appropriate paperwork from the airline, filed all paperwork, and only then our trip insurance would pay the difference if there was any, between the amount the airline paid and what our insurance covered for a lost bag. This was disappointing. I purchased insurance coverage expecting it NOT to be a secondary payout. And a delayed bag is a delayed bag. Period. Eventually the bag turned up. It was a hassle, it took my time to figure out what was happening with the airline and the insurance company, and in the end, I don't think the insurance was worth it and I would not recommend.
Ryan S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
Our group of 6 had this policy for one of us, purchased through insuremytrip.com, and a different policy as a package with the airline tickets. We had a cancelled flight that caused a rebooked flight such that we missed one overnight stay in a city on our itinerary, and since that hotel was prepaid and nonrefundable, we filed a claim. (The airline did put us up overnight in a different city, arriving very late and leaving very early, missing all meals.) Only this policy (John Hancock subcontracted to American Modern) paid the claim. The other policy wanted a statement from the airline that the flight was cancelled (not enough to provide the original boarding passes and the rebooked ones...and airlines don't hand out written statements that they cancelled a flight). The John Hancock policy people say they're sending a check since obviously we paid for something we did not get, through no fault of our own. So yes we recommend John Hancock (American Modern) trip insurance. Don't buy your trip insurance as a package with an airline ticket, you don't get the coverage you get when you buy it separately!
Cheryl K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Fortunately I didn't need to use the insurance.
Mary P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Easy to purchase online. Customer service was helpful when we had a question about making a change to the coverage. Thankfully, we did not have to make a claim!
Robert A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
As there was no claim it is impossible to recommend something I don't know.
jacob k. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
I was very relieved to purchase this plan as my travel agent did not inform me that travel insurance had to be purchased 90 days out (which is when I purchased the cruise). I did not need protection against travel cancellation, only wanted the emergency medical and was able to purchase just what I needed at a great rate. Thank you.
Debra B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Gold
Didn't need to use insurance. Yea! Peace of mind it offered was priceless! Had a great trip all around Scotland.
Bonnie H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Gold
The plan I selected was exactly what I needed and the cost of it was reasonable. I would select this again should I fly overseas.
Bruce U. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
The agency that handled this claim, Seven Corners, was extremely slow in processing. After I filed the claim online, there was no communication from them until I initiated it. Would not purchase a John Hancock travel policy again, there are too many other better choices.
Christine B. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
John Hancock Gold
We always take out trip insurance.
We have used Hancock twice now. Fortunately we have not had to use it so cannot testify on how they respond under those circumstances. However, the coverage is what we need and the price as good as we could find.
Nathan C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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