Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by American Modern Home Insurance Company.

Learn more about John Hancock Insurance.

Customers who have rated John Hancock Insurance Agency, Inc.
4.55 out of 5
510
ratings and reviews
95%
recommended
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Cruise
Filed claim
John Hancock Bronze
I did not make any claims on this policy in that it went smoothly but it was a comfort knowing I had it in the event I needed it. I had booked my trip 4 months earlier and I was concerned of any sicknesses I or other family members might encounter but the heavens smiled down on me and all went fine. I would recommend it to anyone in similar circumstances, may your travels end with a smile.
robert W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
I thought the pricing was fair compared to other providers for the same coverage. As I did not file a claim, I can not comment upon the responsiveness to that. However, I found the representatives to be very helpful and knowledgeable when I was placing the coverage and any time I had a question thereafter.
Anne B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Gold
I didn't need it, but was glad to have it!
Paul D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
Whenever I purchase a travel insurance plan, my primary concern is the medical coverage and medical evacuation, which can be very costly. This plan had better protection, in that respect, than many of the others for this price point. Lost baggage and delay of trip are more or less standard in all of these plans. I also look to see that my protection is primary, rather than secondary. This means that if my baggage is lost, I don't need to file a claim with my homeowner's insurance company and just file directly with the travel insurance carrier. I did not need to file a claim (happily) so I can't comment on their service, which, after all, is what this is all about, but the protection available suited my requirements.
Michael F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Gold
Plan sign-up process was straightforward and agents were courteous and helpful. Communications were good throughout. We obtained the coverage we needed for a safari adventure (a wide range of potential needs) at a competitive price; I'm glad we didn't have to use it!
Scott M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
I felt secure knowing that if a serious illness occurred on my trip I would be able to access medical care.
Elizabeth B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
Never had to use it so I can't say how good it actually is. But I purchased based on others' reviews where they had to file a claim.
Howard G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
I purchased this John Hancock Gold plan to cover the specifics I needed such as step-family members. Also, because I was cruising to Hawaii, I wanted to ensure I had evacuation coverage should I need it (actually one of our fellow passengers got medically evacuated via helicopter....hope she had this plan...). This plan covered what I needed, including insurance covering the flight in case of a crash. Many plans don't offer flight insurance as part of their plans.

I've purchased various travel insurance plans from Insuremytrip.com and have been happy with all of them. IMT.com has many insurance plans and price options. This John Hancock Gold plan met my needs very well without breaking the bank. Certainly worth the price for the peace of mind.
Susan R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
We did not have to use this plan on our recent trip. However, it gave us peace of mind knowing that it would provide all the coverage we needed in case of emergency.
Sylvia L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
This is the first time we have ever purchased trip cancellation insurance, and we're so glad we did. We had to cancel our entire trip two days before departure because of an unexpected medical issue. Customer service was very helpful. We appreciated being able to submit the claim forms as a PDF by email. We received a check for full reimbursement about 15 business days after claim submission, with no hassle. Fully satisfied.
Marc M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • EvanT
    Photo
    My experience is the opposite.
    I bought "Cancel for Any Reason" which should be a no brainer for them! Nada-nothing-just stalling and delays.22 days out.
    Apr 15,2017
    • Carol
      Photo
      You will be very pleased to hear that the John Hancock claims department issued and mailed your check on April 14, 2017, so you should soon be receiving payment. Most insurance companies request that claimants allow up to 30 days after they receive your paperwork to review and process a claim. John Hancock claims department makes every effort to streamline their claims processing which enabled them to settle your check within only 22 days.
      Apr 17,2017
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