Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by American Modern Home Insurance Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.54 out of 5
1,847
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Gold
We called the emergency number while we were on our trip to get information about medical services. The representative was extremely courteous and helpful. When we returned we filed a claim on this policy for medical expenses and trip interruption. The agency processed the claim efficiently and we had our reimbursement checks in a very timely manner. We would use this company again without hesitation.
Jeffrey M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
I filed a claim for delayed baggage. My luggage was stuck in Moscow customs and never made it to me in Siberia, forcing me to buy clothes to make it through the trip. All of the documentation I submitted - from the lost baggage claim to all of the purchase receipts - were in Russian so I was unsure if my claim would be accepted. It was!!!! Today I received a check for the maximum allowed amount specified in the policy. I will use John Hancock on my next overseas trip!
karen b. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
We always choose Insure My Trip when we go overseas, the plans offered give us many choices, and we usually save over those offered by the carriers (cruise lines, travel agents). In addition, the plans cover without reducing benefits as the trip nears, unlike many offered by the carriers.
Richard H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
John Hancock Silver
It was comforting to know that I was covered if I missed my connection, which was a tight one.
Arlene S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
John Hancock Gold
Since we didn't have to file a claim, it's hard for,us to make an evaluation.
You win, we lose!
How do we know? We didn't use it! It covered all of our non claims.
Lynn J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
We bought this insurance to protect a large investment in a very special European vacation. We were concerned about possible severe weather events, labor issues in the countries we visited, as well as potential health issues and the usual risks of delayed flights and missed connections. Thankfully, our trip went well and we did not have to file a claim, but we were glad we didn't have to worry about unexpected and unavoidable problems.
Diane L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
John Hancock Gold
I have not had to file a claim, as I suffered no mishaps. I was glad to have the peace of mind the policy provided.
Dorothy J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
John Hancock Bronze
Didn't have to use the insurance but it covered what I needed and was reasonably priced.
Maureen C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
John Hancock Bronze
I hoped Cancel for any reason insurance would cover up to the time of the flight, instead of only up to 48 hours in advance.
Bevan D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
John Hancock Gold
This is the second time I've purchased this plan for travel coverage. On both trips we've had a claim and both times the claims were processed in a timely manner and to my full satisfaction.
Marvin Edward F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
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