Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by American Modern Home Insurance Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.54 out of 5
1,213
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
John Hancock Silver
After having purchased my travel insurance through the cruise lines for the last several years (& 5 previous cruises, with 2 different lines) I heard about insuremytrip via a FB page for Carnival cruisers & decided to check it out for my last cruise 11/5-13, 2016. I compared the coverages & pricing of the various companies available there vs what Carnival offered & was pleasantly surprised with the one I ended up choosing, John Hancock's Silver level plan, which is what I ended up purchasing for myself & my 2 adult sons who traveled with me (we drove from MI to Miami where we boarded the ship for our 8 day Southern Caribbean cruise). We did not end up needing to file a claim, thankfully, however, I will ABSOLUTELY purchase future travel insurance from John Hancock via insuremytrip again for our future cruise (& other) vacations & I have already recommended them to my parents who are frequent cruisers as well (primarily with Princess, where they are Elite level, but are also Platinum with Carnival) & know that they plan to purchase from you in the future as well. I have also recommended JH to other friends as well as people on that aforementioned FB page, my own FB page, as well as Cruise Critic. 100% satisfied! :-)
Tanya M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Gold
I submitted my claim # 1JHG14-111498 recently and am now pleased in it's handling. I did request o speak with a a Customer Care Individual, and received prompt and responsible care of a small problem. In addition, your employees that I had occasion to speak with early on during my claim process were very knowledgeable and helpful in our claim submission. Please thank them for their care and concern.
Adolf H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
John Hancock Gold
I am happy it wasn't needed.
Shirley M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
It was a comfort to know the plan was in place if I needed it, but I did not. Thus, I cannot effectively rate the plan itself.
Shirley L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
I didn't use the coverage and cannot asset how useful it would be in a real situation.
Lin L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
Did not need it this time. So difficult to evaluate.
Amit S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Gold
It is difficult to assess an insurance plan unless you make a claim and see how things go......
David C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
I did not have to use it.
Leslie K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
Luckily I didn't have to make a claim, so I cannot say if it's good or not. But I see
no reason I wouldn't use it again on my next trip.
Frederick S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Gold
We had a bucket list trip planned to Paris and I became ill and could not travel. I was heart broken. Insuremytrip.com, Seven Corners, and John Hancock were easy to work with, everyone was kind, and responded quickly. I contacted them, they emailed me a very easy to fill out form, had my physician fill out the appropriate areas, sent it back and they had my check in the mail to reimburse me for my prepaid trip expenses within 10 days. I will always use this site and the John Hancock gold plan for all my large travel trips. They were wonderful and easy to work with!! It was worth every penny!! Hopefully, I will go again, buy the policy, not have to use it and actually make it to Paris. I will not go on any big trip now without them!
Joanna B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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