Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by American Modern Home Insurance Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.54 out of 5
1,848
ratings and reviews
97%
recommended
Sort by
Cruise
Filed claim
The trip included a
tour
John Hancock Gold
Luckily, I did not have to use the insurance. However, It was a great peace of mind knowing I had coverages in the event something did happen. Based on the research I did, I believe the cost of the insurance was a great value for the coverage included.
Christopher H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
Unfortunately we had to cancel the trip 10 days before departure, due to a health issue. The customer service person at Hancock was helpful, and the company paid our claim promptly, within the time period specified.
Virginia M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Having insured with Travel Guard for many years, we considered costs and coverage for our latest trip. We decided to insure with John Hancock due to similar coverage but substantial cost savings. Very satisfied with policy.
Joseph N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
John Hancock Silver
On a one in a lifetime trip our family of six was without luggage for 5 days. We tried to make the most of it and didn't know when or if we would get our clothes and hygiene products back. We didn't purchase much to replace our things but we're later told we don't compensate for inconvenience just what you buy to replace. We learned!
Robert B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that baggage was delayed for so long during your trip.

    You did have Baggage Delay coverage on this plan under the following terms, which can be found in your certificate:

    'We will pay You for the expense of replacing necessary personal effects, up to the maximum shown on the Schedule of Benefits, if Your Checked Baggage is delayed or misdirected by a Common Carrier for more than 12 hours, while on a Covered Trip, except for travel to final destination or place of residence.
    You must be a ticketed passenger on a Common Carrier. All claims must be verified by the Common Carrier who must certify the delay or misdirection and receipts for the purchase or replacement of necessary personal effects must accompany any claim.'

    If you have any questions or concerns please call us at 800-487-4722.
    Oct 16,2017
John Hancock Bronze
Like pulling teeth. Provided all requested docs and more and was denied over and over until you finally caved!
Your people weren't that friendly either....kind of snarky.
Klaus K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Oct 23,2017
The trip included a
tour
John Hancock Gold
I was happy that I did not have to file a claim but felt reassured knowing that I had the insurance coverage.
Elena T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
Thankfully did not need to file a claim. Plan is very expensive but slightly less costly than plan recommended by Travel Agent.
James S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
This is the second time I have bought this policy and fortunately I haven't needed to use it. But it makes me feel more comfortable to have it in the event I would need it.
Christina W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
It was very easy to get the plan and the response from agent via phone and internet was satisfactory.
Atul S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
John Hancock Gold
I still think the overall plan is good peace of mind for a major trip however I think the cost is a little high.
Dean T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.70)
  2. IMT Services
    (4.68)
  3. Nationwide
    (4.64)
  4. MedjetAssist
    (4.62)
  5. MEDEX
    (4.61)
  1. GeoBlue
    (4.67)
  2. IMT Services
    (4.63)
  3. Berkshire Hathaway Travel Protection
    (4.54)
  4. Allianz Global Assistance
    (4.53)
  5. Crum & Forster - Travel Insured International
    (4.53)