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Travel Insurance Reviews John Hancock Insurance Agency, Inc. Bronze

The Bronze plan is the most economical policy offered by John Hancock and includes basic limits of coverage such as Trip Cancellation, Trip Interruption, Travel Delay, Baggage, and Medical coverage. This plan allows you to insure trip costs up to $15,000, making it ideal for insuring smaller, less expensive trips.

To learn more, see the John Hancock Insurance Bronze product page.

Customers who have visited Portugal rated the John Hancock Insurance Agency, Inc. Bronze plan
4.31 out of 5
11
ratings and reviews
90%
recommended
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Cruise
Filed claim
The trip included a
tour
John Hancock Bronze
I didn't need to file a claim so it's hard to know if your plan is satisfactory.
Kathleen G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Terrific customer service
Abbie-Stuart F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
My bag was delayed for one day and I have to go back to the airport to pick up my bags he following day. The provider in Lisbon cannot deliver my bags to the apartment we are staying so I have to go back to the airport to get my bag the following day. I submitted a claim for the taxi fare with the receipt and my claim for the taxi fare was denied because they said the policy i bought does not cover taxi fare. It covers delivery charge. But they cannot deliver it so I asked them if they can consider the taxi fare as the delivery charge and all they say is they do not cover taxi fare. But if the carrier deliver the bags using the taxi and charges me the taxi fare as a delivery charge then they will pay. Tell me if you are reasonable.
Maria R. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We appreciate your review since it, once again, allows us the opportunity to remind our customers that coverage for reimbursement is very specific as stated in the policy. In addition, Terms and Conditions may vary by state and insurance carrier and there is no one policy that will cover every situation.

    In response to your comments, we did make a complete review of your policy to determine if there was any coverage available under Baggage Delay / Baggage Delivery. Your John Hancock Bronze plan states that:

    "BAGGAGE DELAY / BAGGAGE DELIVERY
    We will pay You for the expense of replacing necessary personal effects, up to the maximum shown on the
    Schedule of Benefits, if Your Checked Baggage is delayed or misdirected by a Common Carrier for more than 12 hours, while on a Covered Trip, except for travel to final destination or place of residence.
    If Your Checked Baggage is delayed after You have reached Your destination and the Common Carrier makes a charge for delivery, We will pay the reasonable cost up to the Baggage Delivery Maximum Benefit shown on the Schedule of Benefits to deliver Your Checked Baggage to Your Destination. A copy of the delivery invoice and verification of the delay or misdirection by the Common Carrier must be submitted with the claim.
    You must be a ticketed passenger on a Common Carrier. All claims must be verified by the Common Carrier who must certify the delay or misdirection and receipts for the purchase or replacement of necessary personal effects
    must accompany any claim."

    Since the policy clearly limits reimbursement "...to deliver Your Checked Baggage to Your Destination...", there would be no payment for the taxi.

    Please call Customer Care at (800) 487-4722 if you need assistance in the future to quote and select a policy. We are available weekdays from 7:00 AM to midnight and weekends 9:00 AM to 9:00 PM ET.
    Oct 31,2017
The trip included a
cruise
tour
John Hancock Bronze
I did not have to use it.
Leslie K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Being a very healthy person I may not have needed to purchase this plan.
Susan A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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