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Travel Insurance Reviews John Hancock Insurance Agency, Inc. Bronze

The Bronze plan is the most economical policy offered by John Hancock and includes basic limits of coverage such as Trip Cancellation, Trip Interruption, Travel Delay, Baggage, and Medical coverage. This plan allows you to insure trip costs up to $15,000, making it ideal for insuring smaller, less expensive trips.

To learn more, see the John Hancock Insurance Bronze product page.

Customers who have visited the United States rated the John Hancock Insurance Agency, Inc. Bronze plan
4.43 out of 5
105
ratings and reviews
94%
recommended
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Cruise
Filed claim
John Hancock Bronze
We bought the insurance for hurricane coverage, ended up needing to leave a day early due to forecasted landfall of Dorian. Covered the unused night at the condo, the only loss of the trip.
MELISSA Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
Make sure to add many extra days to the end dates on your trip. I was denied my travel delay claim coming home because the delay caused me to be one day after the date I said I was returning. It took John Hancock 3 weeks to respond and that was after I had to send an email requesting any kind or correspondence requesting letting me know they received my claim. I will say the employees were kind and helpful when on the phone with them.
Lori-Jo B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your review. We apologize for the 3 week delay in the response time. However your policy does define the expiration date of your policy as listed below:

    "When Your Coverage Ends:
    Coverage is effective for the stated term shown in the confirmation of benefits. In addition, Your coverage will end at 11:59 P.M. local time on the earliest of the following dates:
    (a) the date You cancel Your Covered Trip;
    (b) the Scheduled Return Date as stated on the travel tickets;
    (c) the date You return to Your origination point if prior to the Scheduled Return Date; or
    (d) the date You leave or change Your Covered Trip (unless due to Unforeseen and unavoidable circumstances covered by the Policy)."

    If you would like our assistance in quoting and purchasing a policy in the future, InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. Please call us at 800-487-4722 and we would be happy to assist you.
    Aug 01,2019
    • Lori-JoB
      Photo
      Exactly my point. The scheduled return however if delayed you don’t cover.
      Aug 02,2019
      • Carol
        Photo
        Thank you for your reply. Back on July 23rd, 2019 we sent you an email asking for additional claim information if you wished us to assign an "Anytime" advocate to review the claim file, but you did not reply. If you have changed your mind and would like InsureMyTrip to look into that claim, would you please reply to the email requesting that additional claim information back on July 23rd.
        Aug 06,2019
John Hancock Bronze
Was pleased with the coverage and the communication. Did not have to file a claim so we did not have to use the trip insurance. I will always use John Hancock for all of my trip insurance needs.
Edwin P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
They needed more information on the reason why I filed a claim however instead of emailing me it was emailed to the library where the claim was scanned from. I called because of no response and found out this happened. I was also not reimbursed for the airfare because Delta gave me a credit (which I probably won’t use by 10/19) due to the situation.
Paula D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your review. You bring up an interesting point about insuring the cost of prepaid and nonrefundable airfare, many travelers often have questions about this as well. Comprehensive policies cover 100% of the prepaid nonrefundable trip costs as long as all of those expenses are insured. When it comes to airfare and insuring the expense on your policy, in the event of a claim you have the option to either accept the airline credit or deny the credit and file a claim for that full amount insured on the policy with the insurance provider. By denying the credit and filing with the insurance, you are able to be reimbursed the out of pocket expense from the insurance and not held to using the credit by a certain time with the airline. If you have any questions or concerns, please call us at 800-487-4722.
    Apr 01,2019
John Hancock Bronze
We spoke with a claims representative who was very professional. We filled out the forms, checked in for a status update, got a professional response and a check soon thereafter in the exact amount we had expected. We were very pleased and grateful for the support and service. You can use me as a reference.
Robert T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
Best company. I will buy insurance here again !
long t. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
Fortunately, we didn't have to use any of your services. We almost did when they closed all the streets in Manhattan due to the bombs, then we would have missed our flight. But we left few hours before it all happened.
We will consider your services again for our next trip
Thank you
SAMUEL E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
No claim, no comment
Donald S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
My small issue was handled well. Thank you.
Camille D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
It's difficult to rate an insurance plan if you did not need to file a claim. I am thankful for that. I assume that this policy would have been adequate, had I needed to file a claim and that everything would have been handled appropriately.
KENNETH W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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