Call us

Travel Insurance Reviews John Hancock Insurance Agency, Inc. Bronze

The Bronze plan is the most economical policy offered by John Hancock and includes basic limits of coverage such as Trip Cancellation, Trip Interruption, Travel Delay, Baggage, and Medical coverage. This plan allows you to insure trip costs up to $15,000, making it ideal for insuring smaller, less expensive trips.

To learn more, see the John Hancock Insurance Bronze product page.

Customers rated the John Hancock Insurance Agency, Inc. Bronze plan
4.51 out of 5
878
ratings and reviews
96%
recommended
Sort by
Showing
Cruise
Filed claim
John Hancock Bronze
The dissatisfaction is the time cutoff for cancel for any reason. 48 hours beforehand. Would like to have the option to have until the time of flight. That's the main reason we got the insurance.
Bevan D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
When I bought my plan I did not think I would need it. But when my travel partner could not go because of a emergency health condition, I filed for a refund for my airline ticket , American Airlines would not refund, then this insurance policy would not issue help because they said that my travel partner (my cousin) did not qualify as a family member for a refund. This policy from John Hancock was useless for me.
paul r. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We were very sorry to hear that your claim was denied. Although the number one reason to cancel or interrupt your trip in most Comprehensive plans would be the unexpected sickness, injury or death of you, your traveling companion or your family member, all plans include a definition of family member. Unfortunately, the John Hancock Bronze, as well as all the other plans offered on our website, do not include cousins in their definition of family member, so your claim was denied.

    Upon receiving your review comments, we assigned an advocate who called you and suggested that you appeal your claim resubmitting the forms stating that you canceled your trip due to the sickness of a "Traveling Companion" (which) means person(s) named and traveling under the same reservation as You, person(s) booked to accompany You on Your Covered Trip, person(s) sharing travel arrangements with You, or a person or persons with whom You have coordinated travel arrangements and intend to travel with You during the Covered Trip." However, you declined to file an appeal.

    Should you change your mind, please call your advocate at (800) 487-4722 who will be glad to assist you in the process.
    Nov 21,2017
The trip included a
cruise
John Hancock Bronze
Unfortunately we had to cancel the trip 10 days before departure, due to a health issue. The customer service person at Hancock was helpful, and the company paid our claim promptly, within the time period specified.
Virginia M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Having insured with Travel Guard for many years, we considered costs and coverage for our latest trip. We decided to insure with John Hancock due to similar coverage but substantial cost savings. Very satisfied with policy.
Joseph N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
Like pulling teeth. Provided all requested docs and more and was denied over and over until you finally caved!
Your people weren't that friendly either....kind of snarky.
Klaus K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
    Oct 23,2017
The trip included a
cruise
tour
John Hancock Bronze
This is the second time I have bought this policy and fortunately I haven't needed to use it. But it makes me feel more comfortable to have it in the event I would need it.
Christina W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
It was very easy to get the plan and the response from agent via phone and internet was satisfactory.
Atul S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
There is always a peace of mind having travel insurance. Fortunately there was no need for me to access the insurance. I will use "insure my trip" again for future travel. Thank you.
Jane F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
I didn't use my trip insurance in September, but I did have to use it for a different trip in early July and was very pleased with the courtesy of the agent I talked with and the prompt payment I received.
Peggy B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
I can't really evaluate the policy. Gratefully, we didn't need to use it. The test would have been how we were treated had we filed a claim.
Susan D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.68)
  3. Medjet
    (4.66)
  4. Nationwide
    (4.63)
  5. Berkshire Hathaway Travel Protection
    (4.62)
  1. Berkshire Hathaway Travel Protection
    (4.50)
  2. Travelex
    (4.48)
  3. IMT Services
    (4.47)
  4. GeoBlue
    (4.46)
  5. John Hancock Insurance Agency, Inc.
    (4.41)