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Travel Insurance Reviews John Hancock Insurance Agency, Inc. Bronze

The Bronze plan is the most economical policy offered by John Hancock and includes basic limits of coverage such as Trip Cancellation, Trip Interruption, Travel Delay, Baggage, and Medical coverage. This plan allows you to insure trip costs up to $15,000, making it ideal for insuring smaller, less expensive trips.

To learn more, see the John Hancock Insurance Bronze product page.

Customers rated the John Hancock Insurance Agency, Inc. Bronze plan
4.51 out of 5
878
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Bronze
Very reasonable. A reliable company. Coverage appears to be comparable with more expensive plans.
Sandra M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
I did not make any claims on this policy in that it went smoothly but it was a comfort knowing I had it in the event I needed it. I had booked my trip 4 months earlier and I was concerned of any sicknesses I or other family members might encounter but the heavens smiled down on me and all went fine. I would recommend it to anyone in similar circumstances, may your travels end with a smile.
robert W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
I felt secure knowing that if a serious illness occurred on my trip I would be able to access medical care.
Elizabeth B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
This is the first time we have ever purchased trip cancellation insurance, and we're so glad we did. We had to cancel our entire trip two days before departure because of an unexpected medical issue. Customer service was very helpful. We appreciated being able to submit the claim forms as a PDF by email. We received a check for full reimbursement about 15 business days after claim submission, with no hassle. Fully satisfied.
Marc M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • EvanT
    Photo
    My experience is the opposite.
    I bought "Cancel for Any Reason" which should be a no brainer for them! Nada-nothing-just stalling and delays.22 days out.
    Apr 15,2017
    • Carol
      Photo
      You will be very pleased to hear that the John Hancock claims department issued and mailed your check on April 14, 2017, so you should soon be receiving payment. Most insurance companies request that claimants allow up to 30 days after they receive your paperwork to review and process a claim. John Hancock claims department makes every effort to streamline their claims processing which enabled them to settle your check within only 22 days.
      Apr 17,2017
John Hancock Bronze
It is difficult to write a review and to assess the plan, as we did not need to use it (Thank goodness!)
Judith L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Great customer service when we had to file a claim. Recommend JH to all our friends who are traveling...
ROBERT C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
The insurance is easily bought online, fully documented and emailed to you. The the true test of a good plan, however, is when you have to file a claim. Fortunately, I did not have to do that.
Janet H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
Did not use any aspect of the plan. Purchased it for peace of mind
Marjorie A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
Did not need any claims to be filed, but always good to be prepared.
Aaron D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Never used it. Was obligated to buy it by tour operator. Rates get a little obnoxious since I am over 70. Sorry I can't be much help...
Alan K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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