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Travel Insurance Reviews John Hancock Insurance Agency, Inc. Gold

Offering the highest coverage limits of the three plans provided by John Hancock, the Gold plan offers the most included coverage as well as optional upgrades. This plan offers Trip Cancellation and Trip Interruption, as well as many other coverages including Missed Connection and Itinerary Change. These coverages could come in handy if a covered common carrier delay causes you to miss your cruise departure or if your travel supplier changes your covered trip itinerary after your departure date.

To learn more, see the John Hancock Insurance Gold product page.

Customers who have visited Antarctica rated the John Hancock Insurance Agency, Inc. Gold plan
4.19 out of 5
10
ratings and reviews
90%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Gold
We insured our December 2017 trip to Antarctica with a JH Travel policy. Due to poor weather, we never made it to our Antarctica destination. When we returned to the states, we filed our claim with Seven Corners (the JH policy had been transferred / sold from JH to Seven Corners). This turned out to be a terrible experience. The customer service was atrocious. The company did everything possible to deflect paying legitimate claims. After countless emails, phone calls and letters, itsl now taken close to four months to receive payment on our full claim. I will never use JH nor Seven Corners for Travel Insurance again! Horrible experience!
Kenneth R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for bringing the problems that you experienced in the claims process to our attention. We apologize for this inconvenience but are glad to hear that you did receive payment.

    We certainly hope to hear from you again and would like to assist you in the purchase of a policy. The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler because our non-commissioned representatives work to find the best plan for you. In addition, you would also have access to our Anytime Advocates® who will support you with the claims process if your claim is delayed or you believe has been unfairly denied.

    Please remember that InsureMyTrip.com is available weekdays from 7:00 AM to midnight ET or weekends from 9:00 AM to 9:00 PM ET.
    Apr 10,2018
The trip included a
cruise
tour
John Hancock Gold
I would have needed to file a trip delay claim because I ended up stranded in Antarctica for 3 extra days due to weather recently, but I had arranged my return flight several days after the end of my excursion and the hotel I had reserved worked with me to not charge me for the unused nights I had reserved so since I was smart in planning my trip the insurance simply provided peace of mind - I was happy to know I was covered in case there were issues and would definitely recommend John Hancock Insurance for any trips to unusual places, especially to Antarctica!
Lisa B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Gold
Very satisfied. Paid claim promptly.
Stuart S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
One again we did NOT require any claims during this trip, a long journey to fairly inaccessible Antarctica! We were able to purchase a plan that covered about anything that could have happened to us--and an evacuation plan if it did-- and had no doubt we would be covered. We've only had one claim over the years of purchasing travel insurance thru insuremytrip, and the claim was handled fairly and reasonably promptly. We always get our travel insurance thru insuremytrip.com! Highly recommend them.
Lawrence G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
We (fortunately) didn't have to use this plan, but we felt it was a really good policy compared with others we looked at.
Andy K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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