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Travel Insurance Reviews John Hancock Insurance Agency, Inc. Gold

Offering the highest coverage limits of the three plans provided by John Hancock, the Gold plan offers the most included coverage as well as optional upgrades. This plan offers Trip Cancellation and Trip Interruption, as well as many other coverages including Missed Connection and Itinerary Change. These coverages could come in handy if a covered common carrier delay causes you to miss your cruise departure or if your travel supplier changes your covered trip itinerary after your departure date.

To learn more, see the John Hancock Insurance Gold product page.

Customers who have visited Chile rated the John Hancock Insurance Agency, Inc. Gold plan
4.63 out of 5
9
ratings and reviews
88%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Gold
Due to bad weather, we missed an entire leg of our journey. We obtained a letter from the expedition company detailing the weather problems to submit with our claim along with all other flight and hotel documentation. The only piece of required documentation that surprised me was a copy of my passport showing country entry/exit dates. I feel I was lucky that I noticed that notification of an impending claim had to be provided to John Hancock within 21 days of the trip delay/cancellation. I don't know if I would have had problems if I missed that important piece of information. Once the documentation was submitted, it took about six weeks to receive payment. There were no challenges to my submitted expenses and the whole process went smoothly. I've never had to submit a trip insurance claim before, and I was nervous about the experience, but this was painless. I will definitely use John Hancock again. Thanks!
jill s. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Gold
Sent a question about a possible claim 10 days ago. Still waiting to hear from them. Not a big claim. Poor communication on their part
Randall B. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • EvanT
    Photo
    I filed a claim 22 days ago and have heard nothing, AND on top of that, it was a "cancel for any reason" claim!
    They will never get my business again.
    Apr 15,2017
    • Carol
      Photo
      John Hancock claims department issued Evan's check on April 14, 2017, so he should shortly be receiving payment. Please keep in mind that John Hancock asks claimants to allow up to 30 days after they receive the paperwork for them to review and settle the claim.
      Apr 17,2017
The trip included a
cruise
John Hancock Gold
Glad we did not have to use the insurance; but happy that we had it 'just in case.'
Walter M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
Have purchased travel insurance many times through InsureMyTrip, but this was the first time I needed to file a claim. We were unable to take a trip because I broke my arm, and when we contacted the insurer they promptly sent the needed forms via email. Once completed, we were able to scan and email the documents back, and they promptly confirmed receipt. Processing time was estimated at 3 weeks, but the check for the full amount arrived before then. Absolutely no complaints, and I will not hesitate to purchase a similar insurance plan from John Hancock in the future.
Katherine D. would recommend this plan to a friend or relative.
6 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Gold
Although I did not have to file a claim, having the insurance gave me peace of mind because the plan was very good.
Massako Kadekaro K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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