Travel Insurance Reviews John Hancock Insurance Agency, Inc. Gold
Offering the highest coverage limits of the three plans provided by John Hancock, the Gold plan offers the most included coverage as well as optional upgrades. This plan offers Trip Cancellation and Trip Interruption, as well as many other coverages including Missed Connection and Itinerary Change. These coverages could come in handy if a covered common carrier delay causes you to miss your cruise departure or if your travel supplier changes your covered trip itinerary after your departure date.
To learn more, see the John Hancock Insurance Gold product page.
The trip included a
cruise
John Hancock
Gold
We purchased this plan for a cruise in French Polynesia. While there, we had a medical emergency which required care. On our return flight to Los Angeles, the flight was delayed and I arrived too late to make my connecting flight and had to get a hotel room at the airport. We filed two claims for these small costs. We never received payment. HOWEVER, we belatedly called the company, and the representative advised that they had mailed checks. The timing was just when we transitioned from our summer home to our winter home, so the checks were clearly lost, and he confirmed that they had not been cashed. He said that he would stop payment on the original checks and issue replacements, which he did. Bottom line, our claims were honored without dispute. A very satisfactory experience!
Carl E. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
John Hancock
Gold
We are very happy that there were no occurrences to necessitate a claim. We hope the process would have gone smoothly in the event of a claim. We would choose John Hancock Insurance again in the future.
Yvonne C. would
recommend this plan to a friend or relative.
John Hancock
Gold
Thankfully we didn't need this coverage but felt good knowing we had it!
Douglas J. would
recommend this plan to a friend or relative.
John Hancock
Gold
There were delays and miscommunication around the plan coverage and documentation requirements. Once straightened out, the plan did just as it said it would, it just took some time.
James C. would
recommend this plan to a friend or relative.
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