Travel Insurance Reviews John Hancock Insurance Agency, Inc. Gold
Offering the highest coverage limits of the three plans provided by John Hancock, the Gold plan offers the most included coverage as well as optional upgrades. This plan offers Trip Cancellation and Trip Interruption, as well as many other coverages including Missed Connection and Itinerary Change. These coverages could come in handy if a covered common carrier delay causes you to miss your cruise departure or if your travel supplier changes your covered trip itinerary after your departure date.
To learn more, see the John Hancock Insurance Gold product page.
The trip included a
tour
John Hancock
Gold
Based on the hope that everything that states is covered is covered, this plan was right for me.
Julie M. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
I was contacted and told my paper work had arrived for my claim, however I was not contacted and told my original claim was denied. I called and left message for 3 days in a row and did not receive a call back. I found out my claim was denied only after I asked to talk to a supervisor of the answering department. She was very helpful and gave me the information concerning my claim and advise me on how to resubmit the claim. I did resubmit and the communication was better. I was contacted and there was follow up communication.
ROSE N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Gold
Did not heed to file a claim but will take out this policy again for future travels.
Jerome J. would
recommend this plan to a friend or relative.
John Hancock
Gold
Very helpful staff and will use the plan again .
Annelin R. would
recommend this plan to a friend or relative.
John Hancock
Gold
There were delays and miscommunication around the plan coverage and documentation requirements. Once straightened out, the plan did just as it said it would, it just took some time.
James C. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
I had to cancel an expensive expedition to Mongolia as my father in UK was diagnosed with terminal cancer....he actually died during the time I would have been away. My claim was paid promptly and in full without any hassle at all.
Penelope H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Gold
Just the though of being protected gave me peace of mind and certainly worth the insurance cost.
cornelia c. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
The John Hancock plan was fine the problem is with the claim processing by Seven Corners. Very poor handling and service.
Charles D. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Gold
I had a urgent medical surgery April 8, 2016 followed by complications requiring a second surgery April 18, 2016 preventing me from traveling on May 23, 2016 to Ireland. My claim was ultimately denied because we had decided to rebook this trip after my second surgery to a time 4 months later to limit costs to John Hancock Insurance as well as ourselves from the policy value of $10,000 down to $840 for rebooking fees. Because we rebooked after we cancelled, John Hancock denied the request for $840 rebooking costs and said they would have paid $10,000 if we didn't rebook. So much for being a responsible traveler trying to do the right thing. I will advise EVERYONE not to use Seven Corners administration which handled the John Hancock plan. If you choose another plan that uses Seven Corners, WATCH OUT!! Most unfair business practice I have ever experienced in my 66 years.
Steven L. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy, and for allowing InsureMyTrip to advocate on your behalf. We are sorry to learn that the entire amount claimed was not considered reimbursable, but we are pleased to report that the claims administrator did reimburse a portion of the trip cost difference.
For travelers/customers reading this review who have questions about John Hancock Insurance Agency plans offered on our website, reimbursable expenses under Trip Cancellation, or InsureMyTrip's Customer Advocate program, please call us at 800-487-4722 or email [email protected].Aug 25,2016
John Hancock
Gold
My bag was lost at Heathrow so I could have bought new items and clothing, but I managed without until my bag was found 4 days later.
Donald P. would
recommend this plan to a friend or relative.
We are also sorry to hear about your initial frustration with the claims process. Please keep in mind that InsureMyTrip does have Customer Advocates that will assist you in a difficult claim at your request.