Travel Insurance Reviews John Hancock Insurance Agency, Inc. Gold
Offering the highest coverage limits of the three plans provided by John Hancock, the Gold plan offers the most included coverage as well as optional upgrades. This plan offers Trip Cancellation and Trip Interruption, as well as many other coverages including Missed Connection and Itinerary Change. These coverages could come in handy if a covered common carrier delay causes you to miss your cruise departure or if your travel supplier changes your covered trip itinerary after your departure date.
To learn more, see the John Hancock Insurance Gold product page.
The trip included a
cruise
John Hancock
Gold
While we didn't have to use the plan, we knew we had a safety net.
Robert H. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
Since I never used the Plan I really can't comment on how good the plan was. Only if you need the benefits can you accurately respond.
Barbara T. would
recommend this plan to a friend or relative.
John Hancock
Gold
I wanted to file a claim but gave up. The representative that I spoke with sounded like I woke her up or that she was bored. I even asked her if she was OK or if I should talk with someone else. The process for filing was so complicated that I gave up. The forms did not seem to pertain to my situation: I was injured while on my trip and went to the emergency room. I continued on with the trip so there was no cancellation or interruption of the trip.
Elizabeth S. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
The customer service at John Hancock Insurance was the worst I've experienced in over 20 years. While their office took information for a call back (twice) they never returned my calls. It took 3 days to reach an agent to ask questions about their policy and the agent was unwilling or unable to address my questions on the policy. After requesting to speak to a supervisor I was placed into a voicemail box and again no return call.
Fortunately, I was within the 10-day review period so was able to cancel the JH policy. I purchased a policy from April who provided exceptional customer service when I contacted them with the same questions regarding their Choice policy.
I highly recommend you check out policies offered by April vs. JH; April offers similar coverage (same underwriter as JH), are cost competitive, and April provides excellent customer service.
Fortunately, I was within the 10-day review period so was able to cancel the JH policy. I purchased a policy from April who provided exceptional customer service when I contacted them with the same questions regarding their Choice policy.
I highly recommend you check out policies offered by April vs. JH; April offers similar coverage (same underwriter as JH), are cost competitive, and April provides excellent customer service.
Brian H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry to learn that you were displeased with your experience with one provider, but pleased to learn of your satisfaction with another.May 27,2016
The trip included a
cruise
tour
John Hancock
Gold
I found the John Hancock Insurance Agency very easy to deal with. There was a last minute change in travel dates and the Agency was very accommodating - no problem with them changing my coverage to the new dates. There has been no need to file a claim, so can't comment on how that would have been handled.
Melinda M. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
I routinely buy travel insurance but this is only my second claim in 10 years! My luggage was delayed 3 days.
After I emailed the company for directions, submitting the claim online (with scanned docs) was easy, and I was never asked to re-send anything. The only curious thing is, since this was a policy insuring two people, my baggage loss claim was split between my husband and me. Half the claim arrived 2.5 weeks before the other one, which caused initial confusion on my part and a concerned call to the agency. It would have been helpful to receive an explanation with the first check that the second half was on its way - or having two checks in the same envelope would have been a good idea!
Either way, it's done now, and I am happy with the answers I got on the phone while we were in New Zealand as well as with the smoothness of the online claims procedure. I will buy from this company again.
After I emailed the company for directions, submitting the claim online (with scanned docs) was easy, and I was never asked to re-send anything. The only curious thing is, since this was a policy insuring two people, my baggage loss claim was split between my husband and me. Half the claim arrived 2.5 weeks before the other one, which caused initial confusion on my part and a concerned call to the agency. It would have been helpful to receive an explanation with the first check that the second half was on its way - or having two checks in the same envelope would have been a good idea!
Either way, it's done now, and I am happy with the answers I got on the phone while we were in New Zealand as well as with the smoothness of the online claims procedure. I will buy from this company again.
Carlton K. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
John Hancock
Gold
As I did not have to use the plan for any claim I cannot comment further. I believe it had the coverage I needed.
Carole S. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
The people I interacted with were not the most friendly but the plan itself was good. I had difficulty trying to figure out what was all covered and how. The representatives were helpful but not friendly.
Heather V. would
recommend this plan to a friend or relative.
John Hancock
Gold
I would purchase this again, if I travel to the places that I did. I was in the Philippines, Malaysia and China and in these places, some of them remote, I was happy to know that if I needed any medical treatment or if my luggage was lost, I had good insurance for any problems or health issues encountered.
Janet Y. would
recommend this plan to a friend or relative.
John Hancock
Gold
Fortunately I did not need to use the insurance.
Frances B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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