Travel Insurance Reviews John Hancock Insurance Agency, Inc. Gold
Offering the highest coverage limits of the three plans provided by John Hancock, the Gold plan offers the most included coverage as well as optional upgrades. This plan offers Trip Cancellation and Trip Interruption, as well as many other coverages including Missed Connection and Itinerary Change. These coverages could come in handy if a covered common carrier delay causes you to miss your cruise departure or if your travel supplier changes your covered trip itinerary after your departure date.
To learn more, see the John Hancock Insurance Gold product page.
John Hancock
Gold
Fortunately, I didn't need to use my coverage, but felt confident that I was well covered.
Bonnie D. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
Plan provided peace of mind.
Joseph F. would
recommend this plan to a friend or relative.
John Hancock
Gold
Since I didn't have to use it, it's difficult to adequately assess the value.
Douglas H. would
recommend this plan to a friend or relative.
John Hancock
Gold
I initiated a call to your office, January 19, to find out what was happening with my claim. I gather from the person I spoke with that my paperwork was received on January 8, that a letter of denial was available on January 15 and still sitting in your office on January 19. Finally I called and only after I said I had not heard anything, did they tell me a letter had been written several, days prior, was actually sitting in their office, and would be sent...another two weeks went by. The exact same thing happened when I sent the letter of appeal...no letter at all in response..I called and they said they had denied the appeal but still today I have not received a letter stating the reason why. I will never use Insure my Trip/Seven Corners again nor advise my clients to do so...a terrible lack of communication, not once but twice.
Lee H. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry to learn that your claim was denied and that the correspondence was delayed in arriving to you. John Hancock Travel Insurance Agency Inc. has informed us that the claims administrator will be contacting you shortly to verify your mailing address, and will also be emailing the letter to you.Mar 01,2016
The trip included a
cruise
tour
John Hancock
Gold
Had to appeal original decision to not fully pay for my claim. Insure My Trip intervened and got my full amount. 5 stars to InsureMyTrip and 2 stars to John Hancock Insurance Agency.
Greene L. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. The claims administrator promptly reviewed the claim, and provided a prompt and appropriate resolution.Feb 26,2016
The trip included a
tour
John Hancock
Gold
It was reassuring to know that we had coverage, particularly when one of us became ill in rural New Zealand. Our claim was handled efficiently and the staff were very courteous in answering our questions related to the process.
Robert P. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
John Hancock
Gold
I thought the plan provided good coverage for what I might need. Fortunately I was well and did not need to use your insurance.
Leonie N. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
Fortunately did not have any incidents requiring filing of a claim, so no experience with the claims process.
Gary K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
I was glad so have everything go smoothly and not need to make a claim. Having insurance is the way to go as it gives sme peace of mind.
Claire S. would
recommend this plan to a friend or relative.
John Hancock
Gold
Did not have a claim. Did have the need to change the dates of coverage, however. While InsureMyTrip could not make the change they put me in touch with John Hancock who did make the necessary change for us. Very Happy.
Richard M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful