Travel Insurance Reviews John Hancock Insurance Agency, Inc. Silver

The Silver plan is the mid-level policy offered by John Hancock and may be ideal for families traveling with children, as kids 17 and under are free as long as one parent is covered under the plan. Coverage is offered if you have to cancel or interrupt your trip for a typical covered reason which can range from an unforeseen illness, injury or death to your destination being made uninhabitable by a natural disaster. The Silver plan does offer higher limits of coverage than the Bronze plan for Baggage, Travel Delay, Medical and Emergency Medical Evacuation.

To learn more, see the John Hancock Insurance Silver product page.

Customers rated the John Hancock Insurance Agency, Inc. Silver plan
4.54 out of 5
390
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
John Hancock Silver
The insurance covered exactly what we needed - pre-existing medical and cancel for any reason (school schedules). The insuremytrip.com agent was knowledgeable and extremely helpful in finding the right policy to cover us.
David D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
John Hancock Silver
So, we had some changes within our group that was travelling. The reps were wonderful to work with and helped us sort it out! Recommend them highly.
Denise R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Didn't need to use luckily so can't really comment on use; but on paper provided specific coverage we wanted for what seemed like a standard price
Keith E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
John Hancock Silver
Since I had no claims I cannot comment on how responsive the company is. I had a damaged suitcase and it was not covered by this plan, only issue traveling.
Alfred D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
I caught the flu on a cruise ship vacation. I had to visit the doctor and get a prescription. My private insurance rejected it because I had not reached my deductible. I submitted it to John Hancock. I bought the silver plan. My claim was reviewed and paid. The communication with the company was positive and prompt. I will definitely use them on my next trip.
Jeffrey B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
John Hancock Silver
The only complaint I have is that there was a delay of almost 2-months before my claim was completed and I received a check from "Seven Corners". Otherwise, the plan was fine, it covered my injury, and the customer service representatives were prompt in processing my claim. Whatever happened between that time and the time it took for me to receive the check is a mystery.
Maria Y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Dec 18,2017
John Hancock Silver
Great!
Robert K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
John Hancock Silver
Missed a trip in Sept due to flooded home after hurricane Harvey, Filed a claim for myself and traveling companion, He received a phone call about the claim and a prompt repayment check. I have yet to hear from John Hancock or Seven Corners the entity that handles claims. I have sent 2 e mails to 7 Corners and 1 to John Hancock without a reply from either.
I cannot find a customer service number to call either company, all the numbers listed are for emergency care with stern warnings not to bother them with other things, HELP, HELP PLEASE!!!!!!! Insure my trip responded promptly and John Hancock sent a check for the full amount. Thanks to customer care at INSUREMYTRIP
merlene m. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    We are happy to hear that you allowed an InsureMyTrip Anytime Advocate to assist you during your claim. We are also glad to hear that your claim has been resolved and paid!

    We hope to assist you in the future for all of your travel insurance needs. We are available 7 days a week and can be reached at 1-800-487-4722.
    Nov 29,2017
The trip included a
tour
John Hancock Silver
Fortunately, I didn't need to use it. I did call to inquire about coverage before leaving for the trip and was pleased with my interaction with customer service. Overall, I would recommend.
Francis M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
John Hancock Silver
No claim was made so no comments can be provided.
Man-Wah M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
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