Travel Insurance Reviews TripAssure Advantage Asset Plus
The Advantage Asset Plus plan from TripAssure offers Trip Cancellation and Trip Interruption coverage as well as a broad range of other coverages to help protect you while you are traveling. Post-departure coverages such as Baggage, Travel Delay, Medical, and Emergency Medical Evacuation can help to reimburse you for covered incidences that may occur while you are traveling. This plan offers added benefits such as Pre-Existing Conditions Waiver and Cancel for Any Reason.
To learn more, see the TripAssure Advantage Asset Plus product page.
The trip included a
tour
TripAssure
Advantage Asset Plus
Affordable and provided great coverage compared to other companies.
Joan B. would
recommend this plan to a friend or relative.
TripAssure
Advantage Asset Plus
Claim process was very slow and I had to initiate every step. They also chose to send updates through the mail - some of which I did not receive.
Dana B. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
-
Zac
Thank you for your feedback on the policy. In the future, if you experience delays early on in the claims process, please reach out to InsureMyTrip as we do employ customer advocates that assist our customers in expediting claims.May 16,2014
The trip included a
cruise
tour
TripAssure
Advantage Asset Plus
ORIGINAL POST:
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.
I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.
I do not recommend. Stay away.
**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.
Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.
Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.
Overall I would use Insuremytrip.com again and am glad I did.
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.
I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.
I do not recommend. Stay away.
**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.
Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.
Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.
Overall I would use Insuremytrip.com again and am glad I did.
Joseph M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry for the frustration you experienced in waiting for your claim to be resolved. In the future, if you experience issues early on in the claims process, please reach out to InsureMyTrip as we do employ customer advocates that assist our customers in resolving claims.May 16,2014
TripAssure
Advantage Asset Plus
The cost was fair with excellent coverage.
Ahmed E. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset Plus
Didn't have to use it, but was glad I had the coverage in case I did.
Margaret C. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
TripAssure
Advantage Asset Plus
I've always purchased trip insurance and prior to his have only made 1 claim. The prior claim ( with another company) did not go well. They kept asking for more information than had previously been requested. Finally they did pay.
With this M.H. Ross plan things went much better. When I called to report the claim they were very helpful. They e-mailed me the claim forms and told me specifically what other information was needed for processing. I sent in all material requested and was paid in full. Whole process took about 2 weeks.
With this M.H. Ross plan things went much better. When I called to report the claim they were very helpful. They e-mailed me the claim forms and told me specifically what other information was needed for processing. I sent in all material requested and was paid in full. Whole process took about 2 weeks.
david w. would
recommend this plan to a friend or relative.
19 of
19 people found this review helpful
-
MH Ross Travel Insurance
We are happy to hear about your experience! Thanks for sharing your feedback and please let us know if there is anything we can do to help you in the future.Jul 23,2013
The trip included a
cruise
tour
TripAssure
Advantage Asset Plus
I always use InsureMyTrip.com for travel insurance as I think you get more for your money. Have never filed a claim so I cannot say how it provides coverage on refunds, etc.
Aimee S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
TripAssure
Advantage Asset Plus
We were starting our trip 2 days after Hurricane Sandy hit, and we were worried how to handle possible airline delays and consequent problems hooking up with our tour in South Africa. So before we left I spoke with two company representatives, one in benefits the other in claims, and both provided all the info I needed were I to run into difficulties. In fact, all went smoothly and there was no need to to make a claim, but I was grateful for the advice I received before departing.
Arthur F. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
TripAssure
Advantage Asset Plus
Having purchased the plan gave me peace of mind. I needed to take a planned vacation, but needed to be able to cancel if needed for family reasons. Thankfully I didn't need the coverage, but having it allowed me to have a wonderful vacation! Thank you.
Suzanne M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
TripAssure
Advantage Asset Plus
It was the most reasonable for the coverage we wanted. I compared it with others. Last year, I had to visit the ship's doctor and was reimbursed on that same plan. I hope I have the chance to take another cruise. I'll look at MHRoss first!! I wish a person would get credit for 2nd or 3rd time use. We changed cruise line but were able to use the original policy and your telephone representatives were very accommodating.
Doris E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful