In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
We were on a cruise with a tight schedule and limited access to internet. We had a flight delay that caused us to miss a prepaid tour which would have been a covered loss under our policy. However, the policy required that we make a written claim within 7 days of the claimed loss. We missed that deadline.
It's my own fault for not reading and understanding the requirements. However, I believe that this requirement is completely unreasonable -- especially for a TRAVEL policy.
Buyer beware!
James P. would not
recommend this plan to a friend or relative.
Fortunately, I did not have to file a claim for you for my trip protection, , Just a thought of having my needs covered in case it was needed, made my vacation much more enjoyable.
Boris D. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The plan was easy to purchase and at a more reasonable rate than others I checked. Since I didn't file any claims, I can't comment on how satisfied I might have been with that part of it.
Kenneth R. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I appreciated the fact that when my wife was ill and our trip's travel dates were changed that the insurance would change to the new dates. That is good customer service.
However, I do not understand why there was an additional charge for making the change. Thanks. Paul
Paul B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We are happy to hear that Nationwide was able to change the dates of your trip. Since the new dates of travel added an additional day to your trip, there was an additional premium due. Please feel free to contact us if you have any questions or concerns. We are open 7 days a week and can be reached at 1-800-487-4722.
This travel insurance plan boldly advertises "Travel Baggage Delay, 12+ hours, $100 max (per person)". However, after both of my checked bags were lost between connecting flights on the return trip, I called to make a claim so that I could purchase replacements for the necessary items in the missing bags. They then pointed out that baggage delay applies to the INBOUND flight only, and that this policy would do nothing (unless the baggage was completely unrecoverable after 8+ days).
This very significant detail was not shown on coverage information that was emailed to me, or on the mobile app, and is only tucked away inside parenthesis in the middle of page 9 of the 36-page fine print. This feels very deceptive, as they are only insuring baggage-delay for HALF of my trip in the fine print, while implying full coverage on the sales and summary pages, and everywhere else. This coverage restriction should be more prominently displayed. Buyer beware.
Aaron L. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry to learn that your baggage was delayed.
It is industry standard to cover baggage delay on the outward journey only to reimburse you for the expense of necessary personal effects while you are traveling.
Please call us at 800-487-4722 if you have any questions or concerns.
We are happy to hear that Nationwide was able to change the dates of your trip. Since the new dates of travel added an additional day to your trip, there was an additional premium due. Please feel free to contact us if you have any questions or concerns. We are open 7 days a week and can be reached at 1-800-487-4722.