Travel Insurance Reviews Nationwide
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The trip included a
cruise
Nationwide Mutual Insurance
Luxury Cruise
We thankfully did not need any of the features of the insurance plan, but the security of knowing if we had any issues with our flights, cruise or health, we had a resource to call on! Thanks for providing peace of mind.
Charles A. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
I had a frustrating situation with this plan. I had purchased a plan to cover my airfare and hotel for a vacation. The hotel stay I had purchased was in the form of a certificate I had bought in a charity auction. I was going to the Bahamas with my best friends, but I wound up getting ill and being unable to make the trip. The airlines refunded me my money no problem, as it was due to illness. No need to file a claim for airfare. And to not have to bother the travel insurance company with a large claim for the hotel stay certificate, I gave it to my friends to use and they paid me back for it. The only caveat was that they needed the hard copy of the certificate to be able to check in, which means I needed to FedEx it overnight to the Bahamas at a cost of $52. So I did not need to file a claim for the airfare or hotel portion of my trip.
HOWEVER - I did ask if I could file a claim for the $52 that it cost me to FedEx the certificate for use. The insurance company, though, refused to cover this cost when I called and asked about filing a claim, which is perplexing, and quite honestly, horrible customer service.
By my contacting the airline directly, as well as making sure the hotel certificate went used by my friends, I SAVED the insurance company money on having to reimburse me for a nearly $1,000 claim due to not being able to take my trip. Rather than saying "Hey, we should approve this measly $52 claim for our customer - who incurred this cost as a result of illness that prevented him from traveling," they're looking past the fact that I did not submit a claim for the larger stuff.
The company is being penny-wise and dollar foolish, and, like most insurance companies - looks for every tiny loophole in policy not to pay their customers what they deserve. I would not recommend them to anyone.
When choosing an insurance company, you want one that has empathy for its customers - some "beside manner," that assumes positive intent and doesn't make them jump through hoops when issues arise. The company's telling me that submitting a $52 claim would be denied as the tangential cost of FedExing the certificate is not covered really gets my goat.
HOWEVER - I did ask if I could file a claim for the $52 that it cost me to FedEx the certificate for use. The insurance company, though, refused to cover this cost when I called and asked about filing a claim, which is perplexing, and quite honestly, horrible customer service.
By my contacting the airline directly, as well as making sure the hotel certificate went used by my friends, I SAVED the insurance company money on having to reimburse me for a nearly $1,000 claim due to not being able to take my trip. Rather than saying "Hey, we should approve this measly $52 claim for our customer - who incurred this cost as a result of illness that prevented him from traveling," they're looking past the fact that I did not submit a claim for the larger stuff.
The company is being penny-wise and dollar foolish, and, like most insurance companies - looks for every tiny loophole in policy not to pay their customers what they deserve. I would not recommend them to anyone.
When choosing an insurance company, you want one that has empathy for its customers - some "beside manner," that assumes positive intent and doesn't make them jump through hoops when issues arise. The company's telling me that submitting a $52 claim would be denied as the tangential cost of FedExing the certificate is not covered really gets my goat.
James V. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We appreciate you using InsureMyTrip for your travel insurance needs. We are sorry to learn that you were unable to travel and are dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy. In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.Nov 03,2016
The trip included a
cruise
Nationwide Mutual Insurance
Essential
I insure all my trips but I have not had to file a claim yet.
Robert C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
Knowing my trip was completely covered was enough satisfaction for me.
Jo C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
Did not file a claim but had peace of mind knowing my trip was covered.
Kristine R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
Fortunately I did not have to submit a claim, and hopefully, had I had to I feel confident that the claim would have been handled appropriately.
I must say that I did feel comfortable while on my trip, knowing that I was covered for a medical emergency while away from home.
I must say that I did feel comfortable while on my trip, knowing that I was covered for a medical emergency while away from home.
Angel N. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
I was happy with the insurance plan and I told 5 people about it on vacation and they said they were going to use it on their next trip.
Jeffrey C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
Was a great feeling to know I was protected both before and during our cruise. Have purchased another plan for an upcoming cruise.
AMY B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Prime
Our 4-night cruise to Bahamas was plagued by bad weather and rough seas. We were not able to stop at the island nor able to get off the ship during the entire cruise due to torrential rains and winds. Trip interruption / itinerary-change coverage did not cover this because we never left the ship. In order for this coverage to apply, we would have had to leave the ship and not get to have the ship services (ie meals, rooms). Otherwise, it was a comfort to think that we would be protected from major problems, but the details of coverage should be checked out for these types of exceptions/qualifications. For example, if the ship was disabled out at sea for days, no reimbursement would be given.
Peter W. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry to learn that you experienced bad weather during your cruise. Below is an expert from the Nationwide Mutual Insurance Prime plan explaining the Itinerary Change benefit:
"In the event a cruise/Travel Supplier makes a change in Your Covered Trip itinerary that prevents You from participating in an event/activity pre-paid prior to departure and scheduled on the Your Covered Trip itinerary, nonrefundable pre-paid event/activity expenses will be payable up to the Maximum Benefit Amount shown in the Confirmation of Coverage.
Benefits will not be paid if the event/activity is rescheduled during the course of the Covered Trip.
Verification by the Cruise/Travel Supplier of the change in the scheduled Trip Itinerary will be necessary for claim
payment."
If you have any questions or concerns please call us at 800-487-4772. Our representatives are available 7 days a week and would be happy to assist you.Mar 18,2016
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
Quick payment of medical visit. I'm very satisfied.
Doris E. would
recommend this plan to a friend or relative.