Travel Insurance Reviews Nationwide Essential
The Essential plan from Nationwide Mutual Insurance is for travelers planning trips on a budget who don't want to sacrifice coverage. Coverages include Trip Cancellation and Interruption, Medical, Emergency Medical Evacuation, and Assistance Services.
To learn more, see the Nationwide Essential trip insurance product page.
The trip included a
tour
Nationwide Mutual Insurance
Essential
I broke my arm in Morocco and needed surgery. The claim process was a bit complicated but I did receive compensation for the medical part. Unfortunately, I needed transportation to rejoin my group and that was not covered. Overall I was happy with the results. Another complication was that I had another travel insurance policy for my trip to Costa Rica and the 2 plans got mixed up. It was resolved after about 30 minutes on the phone.
Rosemary W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Essential
Submitted a claim for Morocco and cancelling the trip due to the earthquake. The policy seemed pretty straight forward; however, when I filed the claim, they asked for more detailed documentation. Some things, like the airfare with cost, dates and name I did provide, I do not know what more documentation they wished. Luckily, the travel group I went with refunded the trip. I was not aware I bought a refunded airline ticket so that ended up not being a problem. I was only out train fare, so I did not pursue further through the insurance company. The policy appeared more complicated and not as easy as I had hoped. But again, I did not finish the process but feel they just ask for more information knowing, statistically, people will not follow up/through.
Kimberly W. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Essential
The only reason Nationwide paid up is because an advocate from insuremytrip.com contacted them after they denied my claim. Nationwide asked me for more and more details and I kept sending them what they asked for but they kept asking for the same things over and over again. When you call Nationwide, you cannot speak with anyone who who is familiar with your claim. You can only talk to someone who tells you that the adjuster needs more time and more info but they cannot provide you with any specifics. My case was as simple as possible (trip payment and airfare) yet Nationwide managed to make it an extremely complicated with multiple proofs of payment, proofs of no refunds made, proofs of trip itinerary with exact dates, etc. The person I talked to at cbconnect said that is because there is so much fraud in the travel insurance business. I believe it is because they try to wear you down so you just give up.
Joan D. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Essential
Didn’t use it but was comfortable having it
Sharon K. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
The coverage is good and the cost is low.
Van H. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
The thing is, you don’t really know how good the company is or how responsive they are to your needs until you need to file a claim. I did not need to do this , so it is hard to evaluate.
laurie t. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
I had some physical probems before and during this trip and, while I never actually had to file a claim, having this insurance was reassuring. Price and value was the best of those I researched.
Linda V. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
The initial response of the company processing the claim for Nationwide was prompt; however, their response time moved into the unacceptable range over time. It felt as if they were "slow walking" our claim with requests for information that had previously been provided to them. There was even a conversation with a person where they said, "Oh, I guess we missed that."
In the end, it felt like they were delaying the processing of our claim because they could. We did finally receive our money which is why our rating wasn't lower.
In the end, it felt like they were delaying the processing of our claim because they could. We did finally receive our money which is why our rating wasn't lower.
David F. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Jun 18,2018
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