Travel Insurance Reviews Nationwide Essential
The Essential plan from Nationwide Mutual Insurance is for travelers planning trips on a budget who don't want to sacrifice coverage. Coverages include Trip Cancellation and Interruption, Medical, Emergency Medical Evacuation, and Assistance Services.
To learn more, see the Nationwide Essential trip insurance product page.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
Over all plan was wonderful. I was a little confused with who to contact with questions. The travel nurse herself was wonderful but the coordination between leaving the hospital and the trip home was a nightmare including me staying unaccompanied at a hotel for over 24 hours when her flight to me was delayed with no notification until I called hours after she was to arrive.
Dairne M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
This plan was a waste to purchase. We missed a port on our cruise due to a national strike in France and never even went to France. Nationwide insurance would not count missing a port as trip interruption even though it was beyond our control . The cruiseline made the call, not us. And it was the main reason why we booked this trip. I had to go back and forth with them for months, providing documentation and receipts just to have them reject our claim. It was very frustrating. I'm considering just not buying insurance next time because it's not honored.
Colleen M. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
Happily to not have to have use the plan. I can't rate anything with customer service or how things would have played out if I had had an issue during the trip.
John K. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
We have used Nationwide cruise plans several times now and have made 4 claims, including the one that was just paid. All were handled in a timely manner with prompt payments. Their representatives were friendly and knowledgeable on the phone. A Nationwide representative even reminded us once of a benefit we had forgotten about. I have not had one complaint about the service we have received from Nationwide, and I can't think of very many other companies I can say that about.
Anna M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
I did not need any services provided by this insurance, so I don’t really know how well Nationwide services a claim. But, the price was competitive with others, and the fact that you are located in the same state I live in, made me feel more comfortable.
Nancy
Nancy
Nancy R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
First of all, we had a group of 10 people on a plan.
Had bad weather in Wisconsin and our flight to Houston was cancelled. We were to join a cruise in Houston but because of the delay, we had to join in Cozumel and had to take a flight to get there and had a hotel stay. This should be a simple trip interruption claim from Nationwide, and this is what their agents told me. That was a month ago, submitted all of the information. they literally just asked for the same information again. I had submitted to another travel insurance company for someone and had their cash back to them in 2 weeks.
Based on my experience, you can fine better insurance,
Had bad weather in Wisconsin and our flight to Houston was cancelled. We were to join a cruise in Houston but because of the delay, we had to join in Cozumel and had to take a flight to get there and had a hotel stay. This should be a simple trip interruption claim from Nationwide, and this is what their agents told me. That was a month ago, submitted all of the information. they literally just asked for the same information again. I had submitted to another travel insurance company for someone and had their cash back to them in 2 weeks.
Based on my experience, you can fine better insurance,
Cole K. would not
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
The trip was cancelled, and I received all my money back from the trip so I didn't file a claim.
Ann M. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
At the cost of vacations anymore, and with ailing parents, the idea of vacation insurance is necessary or worth considering depending on your personal situation.
LAURA S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
The Essential Plan covers the items we're most concerned about and is priced well.
Jami N. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
After experiencing significant challenges with Nationwide during a claim process that stemmed from a 28-hour flight delay, including bureaucratic hurdles and a lack of clear communication which led to a disappointing compensation outcome, I initially rated my experience quite poorly. However, two weeks following my initial review, Nationwide took the initiative to reach out. In this follow-up, they offered a more detailed explanation of the claims process. Additionally, they provided additional benefits which, while not fully compensating for additional costs incurred, reflected a degree of consideration and customer care that was previously absent.
This proactive approach and willingness to engage and address customer concerns have significantly altered my perception of Nationwide. While the initial experience was far from satisfactory, the subsequent effort to rectify issues demonstrates a commitment to customer satisfaction that should be acknowledged. Still, Nationwide can improve its initial claims process and communication, they are willing to listen to feedback and take steps to improve their customer's experience. While not entirely satisfied, I would consider using them again.
This proactive approach and willingness to engage and address customer concerns have significantly altered my perception of Nationwide. While the initial experience was far from satisfactory, the subsequent effort to rectify issues demonstrates a commitment to customer satisfaction that should be acknowledged. Still, Nationwide can improve its initial claims process and communication, they are willing to listen to feedback and take steps to improve their customer's experience. While not entirely satisfied, I would consider using them again.
Michael B. would not
recommend this plan to a friend or relative.