The Essential plan from Nationwide Mutual Insurance is for travelers planning trips on a budget who don't want to sacrifice coverage. Coverages include Trip Cancellation and Interruption, Medical, Emergency Medical Evacuation, and Assistance Services.
To learn more, see the Nationwide Essential trip insurance product page.
"(a) Any reasonable additional expenses incurred;
(b) An Economy Fare from the point where the You ended Your Covered Trip to a destination where You can catch up to the Covered Trip; or
(c) A one-way Economy Fare to return You to Your originally scheduled return destination."
Although you were disappointed in the Nationwide response, we hope that you will considering using them again in the future now that you understand reimbursement under Travel Delay coverage.