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Travel Insurance Reviews Nationwide Prime

The Prime plan allows you to insure a higher trip cost than the Essential plan and also includes higher amounts of coverage to protect your pre-paid non-refundable monetary investment. This plan includes benefits for missed connections and changes in itineraries, along with a pre-existing condition waiver.

To learn more, see the Nationwide Prime product page.

Customers rated the Nationwide Mutual Insurance Company Prime plan
4.58 out of 5
660
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Nationwide Mutual Insurance Prime
We had an incident with our rental car, that wasn’t included in our regular auto insurance, of course we declined the Rental agency’s coverage, thinking we had the best and when we purchased the travel insurance we didn’t get the coverage for Rental Car. Since this was our first time getting travel insurance, we now know better! I was however grateful for the help of the travel insurance agent, as she directed us to contact our credit card company for the coverage we needed! Thank you for the help provided and saving the rest of our trip!
Daniel P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Prime
My claim was for medical trip cancellation and was essentially ignored for a number of weeks, even after repeated calls. They used a technicality to avoid reimbursement for airfare. They eventually reimbursed for the expenses of 2 hotel nights and the trip deposit and an airline administrative fee, but it took on the order of two to three months. There claims process is by paper form.
Leon S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Michelle A
    Photo
    Thank you for your review. We are sorry that you were dissatisfied with your claim experience. We are pleased that you received reimbursement for your prepaid nonrefundable out of pocket expenses associated with the trip. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim, such as a claim taking too long to process. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Oct 02,2019
The trip included a
tour
Nationwide Mutual Insurance Prime
Almost thought I would have to use the plan. Plane door seal had a problem. Airline decided we could go as it was not a major. Then the pilot ran out of flying time. We off loaded; reboarded about an hour later & then midflight ground stoppage in Boston - 4 hours later we arrived. On the return flight, again a ground stoppage. It was reassuring that I had coverage in the event I couldn't make it to my event, etc.
Barbara D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Michelle A
    Photo
    Thank you for your review. We are sorry to learn about your experience with your flights but are happy to learn you felt reassured by having insurance. We look forward to continuing to assist you in the future.
    Aug 14,2019
The trip included a
tour
Nationwide Mutual Insurance Prime
Excellent form of security and I will always use this service when traveling. Thank you for your people-friendly website and your cost conscious pricing. Thank you so much!!!
CHARLES J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Nationwide Mutual Insurance Prime
This plan provided coverage for what we were looking for. Thankfully, we didn't have to use it.
Andy K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Nationwide Mutual Insurance Prime
Because your company wasnt open at the time we were delayed I could not have my questions answered. We needed a hotel and paid for it with our credit card points. You then said you could not reimburse me for that. The cost of the room doesnt change because of how i paid for it. You couldnt answer my question and your insurance was worthless to me because of that. Will not use again.
Ryan S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Michelle A
    Photo
    Thank you for your review. Each insurance provider has a 24 hour emergency assistance center that is available 24 hours a day, 7 days a week. The contact information for the assistance center is included in the confirmation email sent to you, after the policy is purchased. Within this information travelers are provided a contact number for in and outside of the United States.
    The insurance is meant to cover your out of pocket expenses. When using points to pay for expenses, the only expense you may be out of pocket is the fees and taxes that may be applicable. As points are not out of pocket expenses those are not reimbursable. Please feel free to contact us if you have any questions or concerns.
    Jun 19,2019
The trip included a
cruise
tour
Nationwide Mutual Insurance Prime
Did not need to use it so don't know how it would have worked. Purchasing the policy just provided peace of mind.
Ronnie L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Prime
Thankfully I did not need to use my travel insurance, as all aspects of my trip went perfectly. But it was easy to find and book my plan, which covered everything I needed.
Karen L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Prime
We wanted coverage that made practical sense by covering the things that could possibly go wrong on any normal international vacation and we wanted it from a reputable vendor for a reasonable price given the market. We got that peace of mind from the Nationwide Mutual product offered by Insuremytrip and it was easy to purchase.
Randall M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Nationwide Mutual Insurance Prime
Fortunately we never had to use the insurance so not sure what this review is worth however, the sales rep was great and extremely helpful when purchasing the plan.
James J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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