Travel Insurance Reviews Nationwide Universal Cruise
The Nationwide Universal Cruise plan is designed for travelers going on a cruise during their trip. Coverages include Trip Cancellation, Trip Interruption, Medical, Emergency Medical Evacuation, and in most states, an Itinerary Change Inconvenience benefit.
To learn more, see the Nationwide Universal Cruise product page.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Universal Cruise
We purchased Nationwide travel insurance for a 3 week European vacation. We needed to file for trip delay due to weather issues and then for trip interruption due to my husband falling ill and needing hospitalization in London 1week into our trip. The overseas division , On Call International, worked their magic to get us flights home. They even arranged for wheelchair service at all connecting airports. They were very responsive and kept us informed throughout the process, Once home, the claim forms were easy to fill out and if I had a question it was easy to contact representatives by phone to clarify. Charges for unused , pre paid hotels and cruise were reimbursed within 6 weeks. The only things that were not covered were my hotels and food during my husband’s hospitalization . Those are only paid if the trip is interrupted by a hazard and sickness is not considered a hazard. As I went back and read the policy I could see that was true, but sometimes you don’t know what to look for prior to purchase. I would caution, if you find yourself in the same situation, to get contact emails for doctors as they needed to fill in some parts of the forms. Medical was also included in the policy but it is secondary to your own health insurance. We needed to submit to our health insurance first and since they paid the bill in full we didn’t have to submit to Nationwide. Make sure to keep all invoices and emails to be submitted with your claim. Bottom line- I would use Nationwide again because of their excellent overseas service and quick settlement of the claims,
Deborah L. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Universal Cruise
I was pleased with the flexibility in moving this policy around, caused by the pandemic. I think Nationwide and Insure MyTrip were good to work with.
Hatton K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Universal Cruise
I purchased a policy from Nationwide for a cruise I planned to go on in October 2019. Because of the expense of a cruise, I thought insurance would be helpful in case I could not go on the cruise. Unfortunately for me I was robbed in Italy a couple of days before I was to go on the cruise. I could not go on the cruise as my entire purse was stolen with my passport and all my money. The cruise line will not let you go on board without a valid passport. I had no choice but to go to the nearest embassy to get an emergency passport to fly home. Nationwide said the cruise was not eligible for compensation. Ironically this was the only reason I bought insurance, in order to cover the cost of the trip if I was not able to go. All they would pay was $400.00 They sent an email stating they would send a check on December 4,2019.,but it could take 30 days to receive the check..This is ridiculous. It does not take 30 days to mail a check. I waited the required amount of time, and it is now well over 30 days. I called and they were not very helpful. I was told that if they were able to mail a check, it wouldn't be until Monday January 13,2020.. I can not recommend this company to anyone. I have no idea, if I will ever get paid.
Jeneen B. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Universal Cruise
I didn't need to use my coverage but see the value and importance when taking a major trip.
Mark G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Universal Cruise
Insurance provides peace of mind. This policy provided coverage for cancelled shore excursion that we almost needed but the tour company refunded our money. The ship was not able to dock due to weather conditions.
Donald B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Universal Cruise
I buy trip insurance all the time, especially for a big trip. I don't have any real comments, because luckily I did not have to use / file a claim. However, it is always nice to have.
Philip R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Universal Cruise
No claims, no problens
Michael R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Universal Cruise
While traveling we heard from several people that lost luggage, were delayed for days, etc and felt good that we had coverage if anything similar had happened to us. But the travel was good with no major problems. Thanks!
Mark C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Universal Cruise
Fortunately, we did not need medical attention while on our trip, but felt this plan would have adequately covered us if we had.
Suzanne A. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Universal Cruise
As no one ever plans their delay - buying insurance is tricky. Seriously they emphasized all big words and promises to cover everything from departures to return home as long as cruise was part of the trip
We had a 2 days before and after cruise in Barcelona. And American Air canceled the flight for 24+ hour to final destination
Nationwide did not covered misses tour (because it wasn’t part of cruise) nor did they covered first night of the hotel charges that we have missed
Note to myself: Read, read, READ your policy and remember that insurance is a business and not your friend
We had a 2 days before and after cruise in Barcelona. And American Air canceled the flight for 24+ hour to final destination
Nationwide did not covered misses tour (because it wasn’t part of cruise) nor did they covered first night of the hotel charges that we have missed
Note to myself: Read, read, READ your policy and remember that insurance is a business and not your friend
Vadim B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Carol
Upon receiving your review, we assigned an "Anytime Advocate" to look into your claim. Nationwide has now confirmed that they processed your claim under Trip Delay and sent you a partial payment letter. Apparently your missed tour and hotel were not reimbursed because those prepaid expenses were not covered under the Trip Delay benefit as stated below:
"TRIP DELAY - The Company will reimburse You for Covered Expenses on a one-time basis, up to the Maximum Benefit shown on the
Confirmation of Coverage, if You are delayed, while coverage is in effect, en route to or from the Trip for six (6) or more hours due to a defined Hazard.
Covered Expenses:
(a) Any Additional Expenses incurred;
(b) A one-way Economy Fare to return You to Your originally scheduled return destination."
Nationwide next reviewed your request for payment under the Trip Interruption benefit. Sometimes a missed expense may be covered under Trip Interruption even it was not covered under Trip Delay. Unfortunately, the circumstance did not qualify for one of the covered perils under the Trip Interruption benefit.
It is never pleasant to have your claim denied. Hopefully this explanation will guide you to a future purchases.Sep 26,2018
Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. Unfortunately, it was determined that the event that interrupted your trip did not fall within the scope of Trip Interruption for this specific plan. Nationwide advised that you had coverage under Travel Delay and you were reimbursed the maximum amount under that benefit.
We appreciate you using InsureMyTrip for your travel insurance needs. As a travel insurance comparison website, InsureMyTrip offers dozens of plans from different providers. In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.