Travel Insurance Reviews RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service.

Learn more about RoamRight.

Customers rated RoamRight
4.60 out of 5
1,294
ratings and reviews
97%
recommended
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Cruise
Filed claim
RoamRight Preferred
It served its purpose. No basis for evaluation since we did not need to use it - which is just fine.
Marc L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
RoamRight Essential
our trip was cancelled because of snow blizzard on March 14. it took several phone calls and emails to get situation resolved.
Raymonde M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
RoamRight Preferred
CUSTOMER SERVICE IS EXCELLENT AND VERY KNOWLEDGEABLE.

THANK YOU
RUBEN O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
I always purchased plan from your company but this time my flight was delayed for 3 hours and with this plan we were not compensate at all even was no food voucher meaning not cover by you not cover by flight company.
Yevgeniy V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are pleased to see that you would continue to recommend the RoamRight Essential plan to your family and friends. However, the Travel Delay coverage provided under your policy would only "reimburse You for covered expenses on a one-time basis, up to the maximum shown on Your Confirmation of Benefits, if You are delayed en route to or from the Trip for twelve (12) or more hours due to a defined Hazard." Since you did indicate that your flight was delayed for only 3 hours, there would be no compensation for Travel Delay under this policy.
    Apr 28,2017
RoamRight Preferred
BE WARNED! This company does not follow through to do their part. I missed a flight in February due to snow and sleet and traffic that backed up due to that. Roam Right did not pay my claim after losing a full day of my vacation because it doesn't meet the standard of a "Hazard." Well, what is an appropriate hazard. This was exactly the reason I got insurance. So beware this is not an ethical company.
Tetty G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for this review but your fellow travelers should be aware that RoamRight is an ethical company, but it does bring up a very important point on coverage. Travel insurance plans are "named peril" policies which means that the reason for your Travel Delay claim must be due to a "hazard" listed in the policy. Your RoamRight Preferred plan states that “Hazard means: a) Any delay of a Common Carrier (including Inclement Weather); b) Any delay by a traffic accident en route to a departure, in which You or Your Traveling Companion is directly or not directly involved; c) Any delay due to lost or stolen passports, travel documents or money, quarantine, hijacking, unannounced Strike, Natural Disaster."

    In the future, we encourage you to call InsureMyTrip prior to purchasing a policy to review your coverage options. You should also be aware that you may read through your certificates which are available on our website for all quotes. Keep in mind that plans may differ in coverage from plan to plan and state to state.
    Apr 28,2017
RoamRight Preferred
Did not need to file a claim.
Gunther W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    We are glad to hear your trip went without incident! We believe had you needed to file a claim, you would have been more than satisfied with that process. We hope we can insure your next trip as well.

    Regards,
    The RoamRight Team
    Apr 06,2017
RoamRight Preferred
I bought the "cancel for any reason" because we have an elderly dog. It would be helpful to have a plan for dogs too!
Jonathan F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
RoamRight Essential
Easy to buy, reasonable price. Always feel more comfortable with travel insurance although I have never needed it.
Betty C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    We feel the same way; it's like carrying an umbrella to keep away the rain. We hope we can be your umbrella on your next trip, as well.

    Regards,
    The RoamRight Team
    Apr 06,2017
RoamRight Preferred
Glad I had the coverage and really glad I didn't have to use it!
michael k. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Vicki Zidwick
    RoamRight
    Photo
    We are glad to hear your trip went well! We hope to protect you on the next trip as well.

    Regards,
    The RoamRight Team
    Apr 06,2017
RoamRight Essential
Fortunately we had no need for filing a claim.
Ronald L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are very happy to hear that your trip went without incident! Had you needed us, we would have been there for you! We look forward to insuring your next trip.

    Regards,
    The RoamRight Team
    Apr 06,2017
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