Travel Insurance Reviews RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service.

Learn more about RoamRight.

Customers rated RoamRight
4.61 out of 5
1,243
ratings and reviews
97%
recommended
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Cruise
Filed claim
RoamRight Essential
Everything the company said looked very good, so I bought a policy. I had no need for a claim, so I cannot evaluate the important things, like processing, service or reliability.
Jere L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
RoamRight Essential
Since we didn't need to file a claim I really don't have anything positive or negative to say about the RoamRight plan.
Michael B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
RoamRight Preferred
Writing a review when you do not have to make a claim is worthless. I bought the policy because it provided the coverage I wanted at a comparatively reasonable price. What is really important is how difficult it is to make a claim and how efficiently the company processes it. Fortunately we did not have to make a claim so I cannot comment on the most important aspect of the coverage and company.
Mark S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
Did not have to use the plan, fortunately. But it's always comforting to know it's there if needed.
Carl S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Preferred
It's difficult to tell if the plan provides good coverage until you use it.
Charles C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
RoamRight Preferred
The real test of insurance is when you have a claim. I didn't, so there is nothing to assess.
Blayne F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
RoamRight Preferred
Did not need to use, so can't really comment on how well the plan works.
Shannon G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
My father purchased this for our family trip, so I don't know much about the details, or how to answer.
Thank you!
Kimberly M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
First the good: we were (eventually) reimbursed for the full amount of our prepaid airfare when we were forced to cancel this trip due to a medical emergency. Also, the claims reps I dealt with on the phone (3 occasions) were most courteous and helpful.

The not so good: The trip was cancelled and the Roamright claim filed in early November, 2016. I just received the checks for reimbursement on February 26, 2017. I had to call early on to determine the reason for the delay. I was notified in December that I had failed to submit proof from the airline of trip cancellation. (I wasn't aware from the claim form that this was needed but maybe I didn't read the fine print). So I immediately sent an email with proof of airline cancellation. (Good thing I formally cancelled instead of just being a no-show!). Several weeks went by with no response from Roamright. So I made another call and they said they had still not received proof of cancellation. So I re-submitted the proof a second time (aaarrrgh!). Still no response until I called a couple of weeks later. Then, the news was good: the checks were in the mail.

In the final analysis, I did get compensated for the full value of the nonrefundable airfare. But it shouldn't take 4 months to achieve this satisfaction, and more communication initiated by Roamright would have been most appreciated.
William H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
We had great personal help in selecting a plan to meet our specific needs. Thank you.
Ruth D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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