Travel Insurance Reviews RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Roamright travel insurance reviews.

Learn more about RoamRight.

Customers who have visited Australia rated RoamRight
4.72 out of 5
15
ratings and reviews
100%
recommended
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Cruise
Filed claim
RoamRight Preferred
Did not need to file a claim. Wish I could elect coverage for multiple trips in a time frame-eg, 6 months coverage.
Anne B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review.

    Here at RoamRight we do offer a multi-trip plan that covers all trips taken within a one-year timeframe (up to a certain trip cost limit), but only trips 30 days in length or shorter are eligible for this coverage.

    Thank you for your review, and we look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    May 14,2018
The trip included a
cruise
RoamRight Preferred
It's very hard to review since we had no need to use any aspect of the plan. While I feel it is a bit higher priced than is reasonable, it did provide exactly what I wanted and needed so it's a bit hard to complain. Enrolling was easy and the coverage was easy to understand.

The good news is that everything on the trip went off without a problem and neither of us became ill requiring that element of the coverage. The bad news is that I have no claims' experience to be able to fairly rate the quality (or lack thereof) of the company.

I will, however, use them again for my next trip.
David E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
RoamRight Essential
The whole insurance-purchase process through insuremytrip.com was very smooth. I particularly liked how easy it was to add additional coverage as I made additional payments for cruise installments, airline tickets and shore excursions. I had to submit a medical claim with RoamRight, and the claim was handled promptly and correctly. Make sure you save all of your receipts. I will definitely be buying trip insurance from insuremy trip in the future.
Eric P. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We here at RoamRight are happy to hear you were satisfied with our claims process, and we hope you keep us in mind the next time you plan a trip.

    Regards,
    The RoamRight Team
    Nov 07,2016
RoamRight Preferred
I had been wanting to go to Australia for a long time and I finally did it. Unfortunately, when I landed in Brisbane, my luggage was not there. It had not made it out of the United States. As you can imagine, this was as stressful situation for me and put a damper on the trip. However, once I got home I started pulling together the necessary information to file the claim. It took me a while to get the whole thing submitted because I had a couple questions and the customer service phone number was listed as being available during my normal work hours. I had lost one of my receipts (I thought I had saved them all but one must have still been in the bag when I threw it away). I was still able to claim this item by using my bank statement. I also mistakenly discarded a lot of re-routing paperwork from when the airline finally got the baggage to me. At the moment, I didn't realize this was necessary (it wasn't a purchase receipt), but I was able to get the airline to send me an email confirming that my luggage had indeed been delayed and that was acceptable. I expected the insurance company to decline my claim out of hand and then I would have to appeal, but it was paid on the first submission. No additional paperwork or information was requested. RoamRight reimbursed me for the full maximum allowed under my policy.
Bobby C. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
RoamRight Essential
Customer service was friendly and helpful as was the website for comparing companies.
Alice E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
Thankfully we did not need to file a claim. I felt secure in knowing that I had purchased a plan that appeared to cover all our needs if we had to claim for anything.
Hans C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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