Travel Insurance Reviews RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Roamright travel insurance reviews.

Learn more about RoamRight.

Customers who have visited Mexico rated RoamRight
4.60 out of 5
124
ratings and reviews
94%
recommended
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Cruise
Filed claim
RoamRight Essential
No claims purchased policy for peace of mind
paul g. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
RoamRight Elite
My only concern was the death in the family part. My grandmother passed in February and I did not go on my trip. I also was not eligible to make a claim. The trip was about 6 weeks after, but there was so much to do (I was her live-in caregiver) that by the time the paperwork was done and arrangements made, I finally had time to grieve and be there for my father (his mother). The only thing that saved me my money was the company the cruise was chartered through. They didn’t refund of course (no refunds for ANY reason) but they did apply my funds to next year’s trip. It would nice if you could look into the death in the family part and amend it, since grieving is a process and a time limit or relation stipulation is hard to decide on who matters most to you in your life.
That being said, your company was very nice and the plan was great, I will be purchasing again for my next vacation. Thank you.
danielle l. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
RoamRight Preferred
Fortunately did not have to use so I can not really speak from experience. But the coverage was what I wanted if needed as the price better than elsewhere to btain
Carol M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Mar 16,2018
The trip included a
cruise
RoamRight Elite
Have gotten trip insurance through you for my last two trips and will use you again next year. Great to have a cost effective plan available.
BRUCE S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
RoamRight Preferred
Unfortunately, we had to cancel our trip several months ago for a non-covered reason. Unfortunately, the plan offered no pro-rated return of premium for a trip not taken. Might be a feature that you would wish to add and factor into the pricing.

I have used Insure My Trip for all our travel abroad and in this case Roam Right had the best pricing for the Trip Insurance which was the basis of my purchase.
Frank F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    We are sorry to learn that you had to cancel your trip. We do recommend contacting us at 1-800-487-4722 when planning to purchase a policy. We are open 7 days a week and our licensed representative can help find the best policy for you, based on the travel concerns you may have.

    Please feel free to contact us if you have any further questions or concerns.
    Feb 07,2018
RoamRight Essential
I had to cancel 2 airplane tickets and this plan gave my money back for both. Great plan!
Dmitri K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
While we did not have to file a claim found the plan to cover what concerns us most when traveling. The cost is much cheaper than those offered by travel sites for the same coverage.
Kristine A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
My group was so pleased that we’re using you again and recommended it to a travel agent!
Nancy H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
RoamRight Preferred
I had to file a claim. The procedure to file was easy enough but it took forever for the check to arrive. Also there was an issue with the check and I'm trying to get re-sent. They have not responded to any emails or communications at all.
Deborah C. would not recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments on your claims experience with RoamRight. We do acknowledge that the process took much longer than was reasonable, but we are pleased to hear that you received your check on November 1st.

    As our "Unparalleled Customer Service" promised, we assigned an advocate to your claim. The advocate immediately contacted RoamRight claims department who advised that the amount of your refund was correct as the claim was filed using the Cancel for Any Reason clause which reimbursed you for 75% for your prepaid non-refundable travel expenses.

    Regarding the issue with the check being made out in the wrong name, it was unfortunate that your request to make the check payable to another party was received after the check was issued on September 21, 2017. RoamRight did put a stop payment on that check and issued another check in the correct name. We are sorry to hear that the process took an additional 44 days before you received the reissued check.

    We hope to hear from you again in the future. Please feel free to call Customer Service at (800) 487-4722 for assistance when quoting and selecting a plan.
    Nov 01,2017
The trip included a
tour
RoamRight Preferred
We didn't need the coverage but the peace of mind knowing it's there if you did was worth every penny.
Bessie F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We hope you keep us in mind when it's time to plan your next trip.

    Regards,
    The RoamRight Team
    Oct 18,2017
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