Travel Insurance Reviews RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service.

Learn more about RoamRight.

Customers who have visited Mexico rated RoamRight
4.59 out of 5
102
ratings and reviews
93%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
RoamRight Preferred
Unfortunately, we had to cancel our trip several months ago for a non-covered reason. Unfortunately, the plan offered no pro-rated return of premium for a trip not taken. Might be a feature that you would wish to add and factor into the pricing.

I have used Insure My Trip for all our travel abroad and in this case Roam Right had the best pricing for the Trip Insurance which was the basis of my purchase.
Frank F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    We are sorry to learn that you had to cancel your trip. We do recommend contacting us at 1-800-487-4722 when planning to purchase a policy. We are open 7 days a week and our licensed representative can help find the best policy for you, based on the travel concerns you may have.

    Please feel free to contact us if you have any further questions or concerns.
    Feb 07,2018
RoamRight Essential
I had to cancel 2 airplane tickets and this plan gave my money back for both. Great plan!
Dmitri K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
While we did not have to file a claim found the plan to cover what concerns us most when traveling. The cost is much cheaper than those offered by travel sites for the same coverage.
Kristine A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
My group was so pleased that we’re using you again and recommended it to a travel agent!
Nancy H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
RoamRight Preferred
I had to file a claim. The procedure to file was easy enough but it took forever for the check to arrive. Also there was an issue with the check and I'm trying to get re-sent. They have not responded to any emails or communications at all.
Deborah C. would not recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments on your claims experience with RoamRight. We do acknowledge that the process took much longer than was reasonable, but we are pleased to hear that you received your check on November 1st.

    As our "Unparalleled Customer Service" promised, we assigned an advocate to your claim. The advocate immediately contacted RoamRight claims department who advised that the amount of your refund was correct as the claim was filed using the Cancel for Any Reason clause which reimbursed you for 75% for your prepaid non-refundable travel expenses.

    Regarding the issue with the check being made out in the wrong name, it was unfortunate that your request to make the check payable to another party was received after the check was issued on September 21, 2017. RoamRight did put a stop payment on that check and issued another check in the correct name. We are sorry to hear that the process took an additional 44 days before you received the reissued check.

    We hope to hear from you again in the future. Please feel free to call Customer Service at (800) 487-4722 for assistance when quoting and selecting a plan.
    Nov 01,2017
The trip included a
tour
RoamRight Preferred
We didn't need the coverage but the peace of mind knowing it's there if you did was worth every penny.
Bessie F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We hope you keep us in mind when it's time to plan your next trip.

    Regards,
    The RoamRight Team
    Oct 18,2017
The trip included a
cruise
RoamRight Preferred
I took out the insurance because I was doing a cruise to Mexico. We had many problems because of the hurricane in Florida. Lost our flight and hotel reservations. I tried contacting the phone number on the paperwork several times but nobody ever answered. We were on our own.
Barbara L. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. After you purchased the policy you were emailed a confirmation of coverage. In that email, you were provided with the 24 Hour Emergency Assistance phone numbers. Roam Right has both a toll free number and a number that you can call collect from overseas.

    If you have any questions or concerns, please call us at 800-487-4722.
    Sep 18,2017
    • Vicki Zidwick
      RoamRight
      Photo
      Thank you for your review.

      During travel emergencies, it is best to contact our 24 Hour Emergency Assistance Line which can be found on your confirmation of benefits.

      We are sorry to hear you were effected by the hurricanes. If you need to file a claim, you can do so by visiting https://www.roamright.com/claims/how-to-file-a-claim/.

      If you have any questions, you can contact our claims department at claims@roamright.com or at 855-762-6252.

      Regards,
      The RoamRight Team
      Sep 25,2017
The trip included a
tour
RoamRight Preferred
Tried to claim due to Hurricane Harvey but the coverage was worse than useless. I was told by customer service there 2 very strict reasons for claiming during a hurricane for which we did not qualify. Never mind that we couldn't get to the airport. Won't be purchasing from them again.
ANDREW T. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you are dissatisfied with your policy. Hurricane Harvey was obviously a very disruptive and damaging storm. As a travel insurance comparison website, we offer a wide range of plans which cover Hurricane warnings and mandatory evacuations at the destination, and other inclement weather related concerns. In the future, please call us at 800-487-4822 prior to purchasing a policy so that we can assist you in selecting a policy that best suits your needs.
    Sep 18,2017
    • Vicki Zidwick
      RoamRight
      Photo
      Thank you for reaching out to us.

      We are sorry to hear you were affected by Hurricane Harvey. Our thoughts are with you and the city of Houston during the recovery.

      Here at RoamRight, we cannot find any record of communication between you and our customer service or claims teams.

      Regardless, like all other travel insurance providers, our claims examiners cannot administer claims decisions over the phone. In order to receive an official claims decision, a claim needs to be filed.

      We encourage you to file a claim so that we can review your situation. Information on how to file a claim can be found here: https://www.roamright.com/claims/how-to-file-a-claim/

      If you have any further questions, you can contact the claims department at claims@roamright.com or by phone at 855-762-6252.

      Regards,
      The RoamRight Team
      Sep 21,2017
RoamRight Preferred
We purchased the cancel for any reason option and we ended up cancelling due to an illness. We had to follow up a couple of times but they paid the claim as we requested and will definitely use them again.
Alan C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for taking the time to leave a review. We are sorry to hear you had to cancel your trip. When it comes time to plan a replacement trip, we are here to help protect that as well!
    Aug 28,2017
The trip included a
tour
RoamRight Preferred
Fortunately, we experienced no problems on our trip so I have no first hand knowledge of processing a claim. I trust we would have been treated fairly per terms of the policy if something did occur. We will purchase again for our next trip.
Thomas K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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