Travel Insurance Reviews RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service.

Learn more about RoamRight.

Customers who have visited the United Kingdom rated RoamRight
4.65 out of 5
55
ratings and reviews
98%
recommended
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Cruise
Filed claim
RoamRight Essential
We took this insurance as we booked our trip a year ago and we had an old dog. WE didn't need to cancel and it worked well for us, gave me great peace of mind.
Thank you
Amanda C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very, very much for your 5 star review. However, your RoamRight Essential plan would not have provided reimbursement if you had needed to cancel or interrupt your trip due to sickness, injury or death of a pet. In order to cancel or interrupt your trip for that specific reason, you would have needed to purchase the RoamRight Preferred or Elite plans including Cancel for Any Reason coverage.

    Please note that none of our plans provide coverage under Trip Cancellation or Trip Interruption for issues relating to a pet. In the future, you may wish to call Customer Care at (800) 487-4722 to discuss your options for any future trips.
    Jan 01,2018
RoamRight Essential
I did not have a claim of any sort, so my review is based only on stated benefits and cost.
Margaret T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
RoamRight Preferred
Easy enough to buy. No claim so it was worth the peace of mind.
As for stars, I only entered them because I was forced to. No claim, no way to rate.
Randall B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Aug 28,2017
RoamRight Preferred
ROAM RIGHT told me not to even file a claim for trip interruption even though I had insured a $700 credit card payment for a Wimbledon session that I could not attend. I was very disappointed with this company and will NEVER use them again.
Helen R. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback. We are sorry to learn that are dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy.

    We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Aug 31,2017
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for reaching out to us.

    We value your opinion and are sorry to hear that you were drenched from a rainstorm and opted not to attend the Wimbledon tennis match.

    Like all other travel policies, RoamRight's policy clearly describes situations when there is coverage as well as situations when there is no coverage. And like other companies, our claims examiners cannot administer claims decisions over the phone. While our claims examiner did advise you that your reason for not attending the event did not appear to be a covered reason as outlined by your confirmation of benefits, she also explained that in order to receive an official claims decision a claim needed to be filed.

    Subsequently, the claims administrator emailed claim forms to you. It is our policy to encourage travelers to file a claim for our review even when in doubt.

    If you would like to file a claim, you can find the claim forms online at https://www.roamright.com/claims/how-to-file-a-claim/, or call our claims department at 855-762-6252 Monday-Friday from 9AM to 5PM.

    Regards,
    The RoamRight Team
    Sep 01,2017
RoamRight Elite
Didn't use, but gives me peace of mind at a reasonable cost
Josie L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We hope you keep us in mind when it's time for you to plan your next trip!
    Aug 28,2017
The trip included a
tour
RoamRight Essential
I'm very happy I purchased travel insurance. We were traveling to countries that were experiencing an increase in terror attacks and I was nervous we would need to cancel. Policy prices were very reasonable and coverage was what we hoped for. I did not have any claims this time. I will buy from this company again. The price was well worth the peace of mind it gave me.
Sharon M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect all your future trips.

    Regards,
    The RoamRight Team
    Jul 14,2017
The trip included a
tour
RoamRight Preferred
I was in England during the time the bomber hit Manchester, and I was amazed that Roam Right emailed me to determine my situation, had I been affected? Did I need any help? What insurance company would contact a client like this? I was amazed and thankful that they were keeping track of this traveler. Thank you Roam Right, you are now my travel company of choice.
Susan H. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are happy to hear you are safe after the events in Manchester. The safety of our travelers is always our top priority. We look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Jun 19,2017
RoamRight Essential
It gave me piece of mind for today's travel needs and airline problems of late.
Sandra N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. Sometimes peace of mind makes all the difference!
    May 31,2017
The trip included a
cruise
RoamRight Preferred
it is a great sense of protection to have insurance that protects costs of a travel experience and also personal costs, should they arise - RoamRight does that at a very affordable price. We appreciate RoamRight and never travel without the insurance.
Jane M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your kind review. We are happy to hear your trip went well, and we look forward to protecting all the ones in the future!
    May 31,2017
RoamRight Preferred
Seemed like a good plan although you never know until you have to claim.
Alastair H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are happy to hear that your trip went well and we hope we can protect your next trip.

    Regards,
    The RoamRight Team
    Jan 03,2017
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